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JOBS

Assistant Store Manager

Job Details

Locations	Saudi Arabia/Riyadh
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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Assistant Store Manager

CompanyID (accounts for anonymous companies) 693,176

JOB CONTENT

As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team.

FUNCTIONAL RESPONSIBILITIES

Achieve individual daily, weekly, monthly and yearly sales and KPI's targets while ensuring a warm and personalized customer experience.
Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI's into action plans for the team.
Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
Provide accurate and effective staff schedules to Store manager by analysing the traffic trends to ensure the adequate floor coverage
Collaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients.
Implement and supervise the execution of the Selling Flow.
Create a warm and friendly store environment aligned with our casual luxury brand. Develop "story telling" capabilities within the team to ensure the highest level of customer connection.
Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc.
Monitor periodic CRM/Marketing KPI's and reporting to capture meaningful customer data for building relationship and ensuring the appropriate customer data collection through the appropriate tools.
Communicate information related to Company/Region priorities and goals and nurture a positive and dynamic internal environment.
Embrace and promote change and transformation and actively inspire others to do the same.
Facilitate the on-boarding plan for every new employee.
Provide regular individual feedback (daily/weekly/monthly).
Coach store team to develop competencies and support their growth; ensure training program deployment.
Motivate and engage the team by maintaining high performance standards.
Support the Store Manager in identifying training needs and ensuring the implementation of training activities
Is aware of the employees’ problems and takes any actions to help problem solving, informing Store Manager and HR
Work with Store Manager to provide effective feedback on products and collections and keeping up to date on stock situation, consolidation and transfers
Ensure the implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image.
Ensure the implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage etc.) and store maintenance.
Support Store Manager in planning and organizing the team ‘s attendance to product trainings and in achieving trainings' goals
Ensure the store team adheres to guidelines policies and procedures in all areas of operational activities and inform Store Manager of any non compliant aspect.
Sponsor, execute and supervise the adoption of the Zegna Code of Ethics.
Supervise the logistic procedures and the stock management.
In collaboration with Store Manager, ensure the adoption of H&S regulations and the attendance of the store team on H&S specific training courses.
Ensure and supervise the usage of digital services to increase business opportunities and virtual sales and to improve customer service

Education/ Qualification

Graduate in any discipline with tertiary qualifications in sales.

Experience

5 to 7 years’ experience in high end fashion industry preferably involving direct sales.

Functional Skills & Specific Knowledge

Excellent communication and interpersonal skills
Good command of spoken and written English essential
Knowledge of other languages including Arabic/Italian advantageous
Pleasant personality and good grooming
Computer literate with knowledge of basic accounting procedures
Ability to take ownership of the business

COMPETENCIES

Achievement Drive
Building Relationships
Empathy
Influencing
Serving Customers
Team Working
Conceptual Thinking
Developing Potential
Driving Performance
Leadership

Job Details

Locations	Saudi Arabia/Riyadh
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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