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Style Advisor

职位详情

地点
United States/NY/Manhasset
品牌
Zegna
合同类型
全职机会
职能分类
销售渠道与卓越零售/销售量

Style Advisor
CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a Style Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Style Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the General Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Style Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE
  • Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
  • Demonstrate an entrepreneurial mindset in developing the business.
  • Consistently and effectively networks to attract new customers and develop a customer database.
  • Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
  • Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations.
  • Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
  • Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
  • Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
  • Leverage “Zegna Stories” to support and enhance the selling ceremony -
  • Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
  • Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
  • Utilize CRM software as the primary tool for after-sales communication.
  • Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
  • Drive and perform onsite audits of store physical inventories.
  • Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
  • Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
  • When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
  • Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
  • Adhere to Zegna store operations and time and attendance policies and standards.
WHO YOU ARE:
  • Is passionate and open-minded.
  • Ability to self-learn and self-develop.
  • Generates customer delight.
  • Proficient with digital technology
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills
COMPENSATION:
  • The pay range for this position for this role is from $25-$35/hr. plus commission, dependent on candidates' relevant skills and experience.

职位详情

地点
United States/NY/Manhasset
品牌
Zegna
合同类型
全职机会
职能分类
销售渠道与卓越零售/销售量
风格与创意设计、视觉陈列 和店铺规划
风格与创意设计、视觉陈列 和店铺规划

风格与创意设计、视觉陈列 和店铺规划


作为 ZEGNA 的核心之一,风格与创意设计、视觉陈列和店铺规划团队赋予品牌独特的生命力。这些团队共同定义、设计并践行品牌故事,引领行业趋势。他们通过构建创意愿景,打造相关的视觉故事,设计鼓舞人心的店铺体验,捕捉了奢华的精髓。

与我们一起塑造奢华的未来,从我们引以为豪的传承中汲取灵感,同时推动创新和卓越。

销售渠道与卓越零售
销售渠道与卓越零售

销售渠道与卓越零售


ZEGNA的销售渠道与卓越零售团队是我们以客户为中心战略的基石,通过整合零售、销售渠道和款待服务,确保为客户提供卓越、个性化的体验。我们的客户服务方法基于共同的价值观,并由全球销售团队的持续学习支持,这是我们使命的关键。

加入我们,定义和实施零售流程及客户参与,通过各个渠道传递Oasi Zegna的核心理念。

市场营销、品牌传播与数字媒体
市场营销、品牌传播与数字媒体

市场营销、品牌传播与数字媒体


在ZEGNA承担着“故事讲述”的核心使命,我们通过战略创新和消费者导向开辟数字时代的道路。我们的团队主导各类举措,提升品牌价值:从开创性的数字和全渠道策略到建立有影响力的合作伙伴关系和策划引人入胜的活动,我们塑造了品牌故事的发展。加入我们,通过引人注目的讲述和变革性的数字体验传达我们的真实性。

实习
实习机会

实习


在ZEGNA,你将致力于美好的创造,发展你的优势,并塑造我们的未来。我们的垂直供应链和价值链通过卓越的视角提供了对奢侈品行业的全面了解,展示了从原材料到成品以及客户的互联旅程。在这个充满活力和快速变化的环境中,你将通过实际工作学习和成长,与全球同事合作,并参加丰富的培训,以提升你的技能和最大化你的潜力。如果你渴望启动你的职业生涯,请向我们提交申请。

商品与规划
商品与规划

商品与规划


在充满活力的ZEGNA世界中,商品与规划团队推动了商品策略的设计和实施。在Style & Creative Design愿景的引导下,这一领域确保公司形象与市场需求的一致性,抓住机遇并优化销售。加入这个团队,从品牌故事的起源到我们的客户,每一步都紧密相连,沉浸在不断创新发现和卓越的旅程中。

可持续发展
可持续发展

可持续发展



在ZEGNA对可持续发展的承诺前沿,我们的团队确保实施稳健的长期战略。我们推动识别新的可持续性风险、机会和创新路径,与我们的环境责任保持一致。加入ZEGNA,您将为构建一个负责任的未来做出贡献,专注于关爱人类和环境,促进合作,并践行自1910年公司创立以来一直作为ZEGNA支柱的价值观。

办公室职能
办公室职能

办公室职能


办公室职能涵盖了多样化的角色,这些角色直接推动业务发展并支持其增长。我们的目标是在各个领域实现卓越,为内部和外部利益相关者提供最佳服务和体验。在ZEGNA,每个办公室职能团队,从财务与控制、内部审计、法律、合规与风险、人力资源、综合服务、健康、安全与环境、采购到IT,都体现了前瞻性的思维和个性化的方式,反映了ZEGNA的真挚。

产品开发、制造、供应链
产品开发、制造、供应链

产品开发、制造、供应链


在ZEGNA,产品开发、制造和供应链团队构成了我们价值链的核心。产品开发在风格与创意设计的愿景指导下,将每一个系列从概念带进现实。制造部门负责采购、工程、规划、生产和质量保证,体现了我们对卓越的承诺。物流部门确保产品的无缝处理和运输,而客户服务部门凭借客户洞察,精确地提供服务。加入我们,共同打造卓越之路,为我们质量与工艺的传承做出有意义的贡献。