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Sales Supervisor

Job Details

Locations	United States/NY/New York
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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Sales Supervisor

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA
As the Sales Supervisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The Sales Supervisor will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals.

Reporting directly to the Store Manager, you will be responsible for optimizing the sales development of the store in terms of image, turnover, and profitability by properly managing the staff and developing effective operations in the store.

HOW YOU BRING IT TO LIFE
Business Development

Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business
Manage Customer Relationships and Customer Service
Develop a deep knowledge of the Zegna collections to advise customers on styling and “total looks”
Maximize sales through retail operational excellence.
Active benchmarking of competitor business and brand activities

Customer Relationships and Customer Service

Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset
Collate useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines
Utilize CRM software as the primary tool for after-sales communication
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage and repair, global return policies, etc.

Product

Develop an in-depth knowledge of Zegna products to include composition, style and origin
Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers

People

Train other team members on new products as assigned by the Store Manager
Maintain good teamwork to enhance the overall team morale to create an enthusiastic sales force environment
Monitor and ensure the staff’s image, service, and conduct is compliant with Company standards
Assist the General Manager with monitoring the performance and developing the goals of the Sales Advisors

Sales Management

Work with the store team to execute action plans to achieve daily, weekly, monthly and yearly sales and KPI targets as assigned by the Store Manager.
Assume the responsibilities of the General Manager in his or her absence.
Perform opening and closing procedures of the store.
Maintain the highest level of security awareness within the store.

Store Operations

Support efficiency and effectiveness of daily sales activities as well as stockroom management to prevent stock shrinkage
Achieve excellence in retail operations and company standards
Adhere to Zegna store operations and time and attendance policies and standards.
Adhere to Company policies and rules in daily work.
Ensure consistent and high standards of MTM in-store operations and services
Contribute to store Visual & Image

WHO YOU ARE:

4-5 years of experience in the retail/hospitality
Ability to self-learn and self-develop
Strong customer service orientation, ability to delight clients
Proficient with digital technology
Exhibit excellent team leadership, customer service, and interpersonal skills
Bachelor’s Degree or equivalent required
Excellent written and verbal communication skills

YOUR ZEGNA OFFER

The hiring range for this position ranges from $90,000-$95,000 annually, with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Comprehensive benefits including medical, dental, vision, 401(k) with employer match, commuter benefits, and more.
Learning and development programs, including access to ZEGNA Made to Measure certification.
Paid vacation and holidays, based on tenure and role level

NATURALLY IN ZEGNA
Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

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