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Operations Coordinator

Job Details

Locations	United States/NY/New York
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

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Operations Coordinator

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities—a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand’s values, Oasi Zegna, continues to guide everything we do at ZEGNA — from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As Operations Coordinator, based in New York, you will bring your unique strengths to the Operations Team, helping us support the day-to-day operations of the New York office stockroom and shipping/receiving area. This role is responsible for managing inbound and outbound shipments, maintaining stockroom organization and inventory accuracy, coordinating domestic and international logistics, and supporting retail store operations and special projects.

You’ll work closely with the Director of Retail Operations to drive meaningful results and shape the way we work and grow. The position will also support the Senior Operations team with administrative and operational initiatives, including store support, event logistics, new store openings, and cross-functional office logistics. This role requires a highly organized, detail-oriented individual who thrives in a fast-paced environment and takes pride in maintaining operational excellence, efficiency, and exceptional service across the business.

HOW YOU BRING IT TO LIFE

Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:

Shipping, Receiving & Logistics

Manage all inbound and outbound shipments for the office, retail stores, events, and operational teams
Receive, process, organize, and distribute incoming deliveries
Prepare and coordinate outgoing domestic and international shipments to stores, vendors, events, and partners
Coordinate shipment tracking, delivery follow-up, and issue resolution as needed
Prepare and manage export documentation, customs paperwork, and shipping documentation for international shipments
Support logistics coordination for store needs, special projects, and operational initiatives
Coordinate shipments, deliveries, and courier requests for the offsite tailor shop as needed
Partner with Building Management and the Office Manager to coordinate freight elevator scheduling and property removal authorization processes

Stockroom & Inventory Management

Maintain organization, cleanliness, and operational standards within the stockroom and shipping/receiving areas
Monitor and manage inventory levels, ensuring accurate tracking of stock movement and storage
Support inventory transfers, stock allocations, replenishment needs, and operational supply management
Maintain accurate records of inventory movements for office and store support
Communicate and escalate facility and maintenance issues within the office, stockroom, and shipping/receiving areas to the appropriate partners to ensure timely resolution

PR & Corporate Office Support

Serve as the primary operational support partner for the PR team by coordinating daily inbound and outbound sample shipments
Process urgent domestic and international shipments for editors, stylists, agencies, VIPs, and corporate partners while ensuring timely carrier collections
Maintain a well-organized mailroom by clearly separating incoming and outgoing shipments, ensuring packages are accurately processed, labeled, and staged for collection
Coordinate with courier and shipping providers to facilitate timely pickups, deliveries, and shipment tracking
Prioritize time-sensitive requests while maintaining shipment accuracy and providing proactive communication on shipment status
Maintain accurate shipping records and documentation to support traceability and minimize shipment delays or misplaced packages

Store Operations & Event Support

Support new store openings, store projects, and retail operational initiatives
Assist with special event stock management, shipment coordination, and logistical execution
Coordinate operational supplies, fixtures, and inventory required for store openings, events, and projects
Provide ongoing operational support to retail stores and field teams as needed

Administrative & Team Support

Support the Senior Operations team with administrative tasks, reporting, and project coordination
Assist in the preparation of the weekly Operations KPI report for retail stores
Prepare operational reports and supporting materials for the Operations Director's store visits
Support the processing and reconciliation of store inventory adjustments
Maintain operational trackers, shipping records, and process documentation
Communicate effectively with stores, vendors, carriers, and cross-functional partners
Help identify opportunities to improve operational efficiency, organization, and workflow processes

WHO YOU ARE

This is how you show up:

1–3 years of experience in operations, logistics, inventory management, shipping/receiving, stockroom operations, or retail support preferred
Experience coordinating domestic and international shipments preferred
Familiarity with export documentation, customs requirements, and international shipping procedures is an asset
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities in a fast-paced environment while meeting competing deadlines
Proficiency in Microsoft Office Suite and inventory or retail management systems
Excellent communication, organizational, and problem-solving skills
Ability to lift and move packages, boxes, and operational materials as required
Collaborative, proactive, and service-oriented approach with a commitment to operational excellence

YOUR ZEGNA OFFER

The pay range for this position is $25-27 annually and is dependent on a candidate’s relevant skills and experience.
Based in the New York Office 5 days, supporting the stockroom and shipping/receiving operations.
Occasional travel and/or flexible hours may be required to support store openings, inventories, special events, and other operational initiatives.
Comprehensive benefits including medical, dental, vision, 401(k) with employer match, and commuter benefits.
Paid time off and holidays, with accrual based on tenure and role.
Learning opportunities, including mentorship, structured programs, and personalized development paths.
Opportunity to contribute to a growing, global brand at the forefront of luxury and innovation.

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.

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