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Learning Experience & Content Operations Specialist

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Corporate and Staff Functions/Human Resources
Gross Annual Salary (RAL)	30,000 – 35,000

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Learning Experience & Content Operations Specialist

CompanyID (accounts for anonymous companies) 693,176

ABOUT ERMENEGILDO ZEGNA GROUP
Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE: ZGN) is a global luxury company with a leading position in the high-end menswear business. Through its three complementary brands, the Group reaches a wide range of communities and market segments across the high-end fashion industry, from ZEGNA’s timeless luxury to the modern tailoring of Thom Browne, to luxury glamour with TOM FORD FASHION.
The Ermenegildo Zegna Group is internationally recognized for its unique Filiera, owned and controlled by the Group, which is made up of the finest Italian textile producers fully integrated with unique luxury manufacturing capabilities, ensuring superior excellence, quality, and innovation.

YOUR MISSION IN THIS ROLE

As Learning Experience & Content Operations Specialist, based in Milan, you will join Accademia dei Maestri, the Group function dedicated to fostering knowledge transfer and preserving the craftsmanship, expertise, and capabilities that define our brands.
Reporting to the Academy Training Manager, you will play a key role in enabling a seamless and engaging learning experience across the Group by managing digital learning operations, supporting learner journeys, and ensuring the effective administration of our Learning Management System (LMS).
More specifically, you will:

Manage the day-to-day administration and continuous evolution of the Learning Management System (LMS), ensuring an efficient and user-friendly learning environment.
Configure and maintain courses, learning paths, certifications, audiences, enrollments, and learning catalogues to support business and learner needs.
Support learner journeys through course assignments, learning campaigns, onboarding initiatives, and digital learning programs across the Group.
Partner with HR teams, business stakeholders, IT teams, and external vendors to coordinate learning operations and drive platform enhancements.
Create and deliver learner communications, provide user support, and promote engagement across digital learning initiatives.
Prepare monthly learning reports and maintain accurate learning records to support reporting requirements, compliance monitoring, and audit activities.
Monitor learning performance and LMS adoption metrics, providing insights that support continuous improvement and informed decision-making.

WHO YOU ARE

You bring 2-4 years of experience in Learning & Development, Digital Learning, Instructional Design, LMS Operations, or Training Administration.
You're skilled in Learning Management Systems, digital learning technologies, reporting, content administration, and learning operations management.
You're known for being a positive, proactive, and service-oriented professional, able to take ownership and drive activities independently.
You have strong organizational skills, attention to detail, and the ability to manage multiple priorities in a dynamic environment.
You build effective relationships with stakeholders and communicate clearly with different audiences across the organization.
You communicate fluently in Italian and English.
Nice to have: attention to client experience and sensitivity to fashion and luxury.
Nice to have: hands-on experience with Cornerstone LMS.

WHAT WE OFFER

The position provides for a base salary between: €30.000 – €35.000. Remuneration is determined on objective criteria, regardless of gender. Within the base salary range, individual pay is determined by knowledge, skills, experience, tenure and relevant education or training.
The position is expected to be classified within the National Collective Bargaining Agreement (CCNL Tessile). The final contractual classification will be determined based on objective and gender-neutral criteria, taking into account the requirements and responsibilities of the role as well as the candidate’s relevant professional experience, skills, competencies, and qualifications.

JOINING ERMENEGILDO ZEGNA GROUP
Joining us means becoming part of a Group rooted in a rich heritage and guided by a long-term vision. Our people are central to this journey, contributing every day to a culture where craftsmanship, innovation, and responsibility come together to shape sustainable growth and enduring value.

We are committed to fostering an inclusive and diverse workplace and are proud to be an equal opportunity employer. We welcome applications from all individuals regardless of gender, age, nationality, ethnicity, sexual orientation, disability, or any other personal characteristic.

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Corporate and Staff Functions/Human Resources
Gross Annual Salary (RAL)	30,000 – 35,000

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Sustainability

Sustainability

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Other

Other

Other

Merchandising & Planning

Merchandising & Planning

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

Internship

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate and Staff Functions

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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