EN

IT
ZH
JA
KO

Back

The Group

The Group
Our story
Brands

Textile

Textile
Wool
Cashmere
Vicuña
Alpaca

Social Responsibility

Our Commitment
Fondazione Zegna
Oasi Zegna
Founder's Scholarship

Careers

Overview
Inside Zegna
Teams
Locations
Hiring processes
Career Opportunities
Personal Area

Personal Area
News

Store Manager

Job Details

Locations	United States/CO/Aspen
Brand	Ermenegildo Zegna
Contract type	Full-time
Team	Sales Channels & Retail/Retail Management

Share with LinkedIn

Store Manager

CompanyID (accounts for anonymous companies) 693,176

Why Join Us
The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As a Store Manager for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. The ideal candidate will have thorough management experience with a proven record of coaching and developing talent, managing a multi-faceted operation and consistently taking action to improve service levels.
Reporting directly to the Area Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image. As the Store Manager you will be the ambassador to our clients for the company image and style focusing on the key areas outlined below.

HOW YOU WILL CONTRIBUTE
Business Development

Maximize store sales and revenue utilizing all available data, knowledge of the business and market place to consistently seek new opportunities to improve core business
Propose Store events to generate business; actively participating in the Community to drive external sales generation
Active benchmarking of competitor business and brand activities

Customer Relationships and Customer Service

Role model customer service, coaching Sales Consultants in developing long lasting relationships with customers
Attract, create and maintain loyal Zegna customers at every opportunity, managing customer relationships and building solid relationships with VIP customers
Analyse and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities

Product

Develop an in in-depth knowledge of Zegna products to include composition, style and origin
Execute activities to drive sell-through; pro-actively collaborating with merchandising and planning teams on stock consolidation and transfers
Provide feedback on products to assist merchandising team on buying plans

People

Consistently raise the standard of the in-store team through active training, coaching and motivating Associates, increasing sales effectiveness and enhancing the customer experience
Manage and implement performance management and talent development processes; recognize and reward potential talent
Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment
Recruit, select, hire and train Store Associates

Sales Management

Set monthly, weekly and daily sales goals delivered with sound action plans to meet and exceed annual plan
Plan Sales force staffing deployment and store shift management
Plan for trading peaks and troughs, emergencies and ad-hoc situations

Store Operations

Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage
Achieve excellence in retail operations and company standards
Develop store communication content and ensure best practices and information are consistently shared
Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and Sales against goals - tracking sales versus established standards
Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented
Ensure consistent and high standards of MTM in-store operations and services

Must exhibit excellent team leadership, customer service, communication, interpersonal and computer skills. Bachelor Degree or equivalent required.
WHO YOU ARE:

4-6 years experience in the retail/hospitality
Ability to self-learn and self-develop
Generates customer delight
Proficient with digital technology
Familiar with Apple products is a plus
Excellent written and verbal communication skills

Ermenegildo Zegna Corp. is an equal opportunity employer and offers a competitive salary and an attractive benefits package. We offer our employees opportunities for career advancement and invite you to develop your career with us.

Sales Channels & Retail

Sales Channels & Retail

Sales Channels & Retail

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.

These teams are divided into two areas: textiles and apparel.

Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.

Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.

Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.

Design, Plan, Develop

Design Plan Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Customer Advisor

Sales Channels & Retail/Retail Experience

,

Sales Channels & Retail/Retail Management

,

AGNONA CATEGORIE PROTETTE Receptionist

Manage & Support/Property Management/ General Services

,

Intellectual Property Specialist

Manage & Support/Legal/ Intellectual Property

,

IT Technical Analyst SAP

Manage & Support/Information Technology

,

PT Customer Advisor - Woodbury

Sales Channels & Retail/Retail Experience

,

Customer Advisor

Sales Channels & Retail/Retail Management

,

Customer Advisor

Sales Channels & Retail/Retail Experience

,

Ecommerce B2B (Sr.) Specialist– ZEGNA Shanghai

Marketing & Customer Experience/Omnichannel & E-Commerce

,

Customer Advisor

Sales Channels & Retail/Retail Experience

,

Sales Channels & Retail/Sales Channels (wholesale/travel/outlet)

Ciudad de Mexico

,

Manutentore aree verdi - cat. protetta legge 68/99

Manage & Support/Property Management/ General Services

,

Manage & Support/Finance

,

Work Organisation Internship - Manufacturing Engineer - San Pietro Mosezzo

Production & Services

email

email

email

language English

sitemap

The Group
Brands
Textile
Social Responsibility
Careers
News

Brands

Zegna

Social Responsibility

Oasi Zegna
Fondazione Zegna

legal

Privacy&Policy
Cookie Policy
Terms & Conditions

follow us

© Ermenegildo Zegna Holditalia S.p.A. Sede legale via Roma 99/100 13835 Valdilana loc. Trivero (BI) Tel 0321 538409 - Fax 015 5820330 – registered with the Companies’ Registry of Biella, REA 00154990022, share capital of € 4,300,000 fully paid in – VAT n. 00154990022, certified e-mail address (PEC) Zegna.holditalia.spa@legalmail.it Siae n. 449/1/060576 (“Zegna”)

This website uses technical cookies, profiling cookies and third party cookies in order to manage user navigation. To read more about this, please click here. By accessing any item of this website, apart from this banner, you agree to the use of cookies.