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Customer Advisor

Job Details

Locations	United States/MD/Clarksburg
Brand	Ermenegildo Zegna
Contract type	Full-time
Team	Sales Channels & Retail/Retail Experience

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Customer Advisor

CompanyID (accounts for anonymous companies) 693,176

CUSTOMER ADVISOR – ZEGNA CLARKSBURG OUTLET

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for an impressive Customer advisor to join our team in the Clarksburg Outlet and to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

As a Zegna Store Customer Advisor, you bring the human touch to the luxury experience. You are our ambassador, sharing both our rich heritage and collections to create an atmosphere of energy and passion for the Zegna brand. From the moment the customer enters the store, you make use of the gestures and rituals of the selling ceremony to provide a service that is as personal as it is exceptional.

This is a role we value highly in our organization. As someone who spends time with our customers every day, you shape their perception of our brand and ensure our ongoing growth and legacy.

What makes up your day
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

The customer experience starts with you, so your role is vital in ensuring every interaction is memorable and personal. You’ll learn the stories behind the Zegna brand, products and craftsmanship and use these to authentically engage with customers as you share our offering. This continues when the customer leaves the store, as you build ongoing relationships with them to make them feel a valued part of the Zegna world.
You and your colleagues are accountable for achieving sales targets for your store, executing the plans provided by your store manager, as well as using your own initiative to suggest alternative strategies. You need to work smart– staying on top of the store stock situation and adjusting your techniques to maximize sell-through.

You are tasked with a range of customer service roles, including performing fittings and alteration measurements and potentially becoming a Made-to-Measure specialist. You’re also there to listen to customers and share their feedback with us, ensuring that should they have any issues, they’re resolved with care.

You are responsible for ensuring the store environment is always on par with what our customers expect of us. To achieve this, you’ll use visual merchandising, product, and packaging guidelines to create a truly exceptional experience.

There are also a number of operational tasks you may be asked to perform, including stock room management, inventory, cashiering, and reporting.

What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. To be successful in this role you have a passion for style that you take with you no matter where you go, mixing casual and luxury looks to fit your active lifestyle. You’re curious by nature, adventurous and interested in technology. You connect with the innovative spirit behind the Zegna brand and know how to make it relevant and interesting when you share it with others.

What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Sales Channels & Retail

Sales Channels & Retail

Sales Channels & Retail

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.

These teams are divided into two areas: textiles and apparel.

Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.

Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.

Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.

Design, Plan, Develop

Design Plan Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

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© Ermenegildo Zegna Holditalia S.p.A. Sede legale via Roma 99/100 13835 Valdilana loc. Trivero (BI) Tel 0321 538409 - Fax 015 5820330 – registered with the Companies’ Registry of Biella, REA 00154990022, share capital of € 4,300,000 fully paid in – VAT n. 00154990022, certified e-mail address (PEC) Zegna.holditalia.spa@legalmail.it Siae n. 449/1/060576 (“Zegna”)

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