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Thom Browne
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Digital Transformation Coordinator

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Full-time
Team	Marketing & Customer Experience/Omnichannel & E-Commerce

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Digital Transformation Coordinator

CompanyID (accounts for anonymous companies) 693,176

BASIC PURPOSE OF THE JOB

The Digital Transformation Coordinator is responsible for:

Putting in place a new and shared “Direct to Consumer” (DTC) roadmap;
Collecting feedback from all the main Zegna stakeholders to ensure that both business and technological side (and so in a direct relationship with the IT function) will move ahead in a consistent way;
Support the Digital Transformation evolution of Zegna

MAIN RESPONSIBILITIES

Collect and prioritize Business & DTC Digital Requirements across the business departments (HQ & Regions) to define the DTC Roadmap;
Review (and support the other functions in doing that) the existing internal business processes and identify areas of Digital improvement;
Keep monitored the Digital Transformation Budget (Actual vs. Forecast) and the execution of the DTC roadmap;
Direct management of some Specific Projects (PMO) according to what will be defined in the IT Committee;
Keep up-to-date with digital trends and best practices in order to be proactive in bringing innovation within the Company

BACKGROUND AND PRINCIPAL SKILLS REQUIRED

At least 3-5 years of experience in a digital environment
Proven track record in successfully managing and implementing digital transformation projects
Digital minded
Ability to work in a structured and planned manner
Experience using data analysis and metrics to drive decisions
Excellent communication skills (both written and spoken) to demonstrate clear interpretation and presentation of results to various stakeholders
Ability to demonstrate a drive for results within a pressurized environment to strict timelines
Excellent decision making and prioritization capabilities
Professional experience in a large international organization is a plus
Proficient in MS Office - Excel, Word, PowerPoint
At least 3-5 years of experience in a digital environment
University degree with specialization in digital

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

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