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            Tailor

            Job Details

            Locations
            United States/CA/Beverly Hills
            Brand
            Zegna
            Contract type
            Full-time
            Team
            Design, Plan, Develop/Made to Measure/ Bespoke
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            Tailor
            CompanyID (accounts for anonymous companies) 693,176

            Why Join Us
            The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

            YOUR OPPORTUNITY
            As Tailor for Zegna, you will provide the highest-level alterations service to all customers. The Tailor will monitor the Tailor Shop productivity and troubleshoot issues that arise accordingly.

            Reporting directly to the General Manager, you will serve as a brand ambassador through customer service and quality of altered apparel.

            HOW YOU WILL CONTRIBUTE
            • Serve as an ambassador of the brand by presenting to every client the details of each garment when being fitted
            • Produce work to the highest quality with a desire to learn and improve in areas where growth is necessary
            • Monitor and take ownership of the quality of all apparel which leaves the Tailor Shop to ensure they meet the quality standards of Zegna
            • Ensure clients are receiving highest level of customer service with respect to alterations and that Zegna customer service standards are upheld
            • Communicate any potential issues within the Tailor Shop on a daily basis with the General Manager
            • Recognize problems within the Tailor Shop and the production of garments, analyze and generate solutions along with the General Manager
            • Work with Customer Advisors to resolve customer-related issues
            • Monitor garments daily due for delivery and follow through to ensure deadlines are kept
            • Troubleshoot amount of incoming garments; e.g. if too many on a given day close out particular delivery date to ensure all garments completed timely
            • Communicate with customers regarding availability of finished apparel, prior to expected completion date if there is a delay
            • Partner with General Manager in maintaining an orderly appearance in the Tailor Shop in accordance with Zegna’s standards
            • Assist in overseeing and addressing issues in the Tailor Shop
            • General Tailor skills and knowledge
            WHO YOU ARE:
            • Tailor tailor skills and knowledge; fitting a plus
            • Strong communication skills
            • Customer-centric mindset
            Design, Plan, Develop
            Design Plan Develop

            Design, Plan, Develop

            Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

            The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

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