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Bespoke Customer Service Specialist

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Full-time
Team	Design, Plan, Develop/Made to Measure/ Bespoke

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Bespoke Customer Service Specialist

CompanyID (accounts for anonymous companies) 693,176

Entra a far parte del Gruppo Zegna:
Gruppo Ermenegildo Zegna, una delle più famose aziende italiane a conduzione familiare e leader mondiale nell'abbigliamento maschile di lusso, viene fondata nel 1910 dal giovane imprenditore Ermenegildo, la cui visione pionieristica continua ad ispirare lo sviluppo del business dell'azienda in modo sostenibile. Orgogliosi delle nostre persone come dei nostri prodotti, cerchiamo altri che come noi condividano la passione e l’impegno nel perseguire eccellenza ed autenticità.

La tua opportunità:
Per la sede di Milano, siamo alla ricerca di una persona che entri a far parte del team Bespoke. 
In quale modo apporterai il tuo contributo: Assicurerai il supporto organizzativo e commerciale al progetto Bespoke affinché siano perseguiti gli obiettivi di sviluppo del Business.

Le principali attività di cui ti occuperai saranno: 

Gestire il portafoglio Clienti e le agende di appuntamenti con i mercati di riferimento;
Supportare l’Atelier Bespoke Manager negli incontri con i Clienti;
Inserire e gestire a sistema gli ordini verificando con i colleghi il rispetto delle tempistiche di evasione;
Gestire la comunicazione e la corretta informazione da trasferire ai mercati e/o Clienti;
Assicurare la coerenza di immagine dell’Atelier Bespoke agli standard di servizio del progetto.

Il tuo profilo: 
Laurea in Lingue / Economia o cultura equivalente cerchiamo persona motivata ed interessata al mondo dell’abbigliamento di lusso, con le seguenti caratteristiche:

Soft Skills:
Buone doti relazioni e negoziali;
Precisione e organizzazione;
Predisposizione al lavoro in team;
Capacità di lavorare sotto pressione;
Fondamentale conoscenza della lingua inglese a livello professionale.

Sales Channels & Retail

Sales Channels & Retail

Sales Channels & Retail

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.

These teams are divided into two areas: textiles and apparel.

Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.

Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.

Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.

Design, Plan, Develop

Design Plan Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

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