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In Store Clientelling Coordinator

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Full-time
Team	Marketing & Customer Experience/Customer Relationship Management

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In Store Clientelling Coordinator

CompanyID (accounts for anonymous companies) 693,176

IN STORE CLIENTELLING COORDINATOR ZEGNA MONTENAPOLEONE

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re offering the opportunity as In Store Clientelling Coordinator in Milan Montenapoleone

What makes you, makes Zegna

As In Store Clienteling Coordinator you will be responsible to support the Store Manager in implementing the retail strategy by training, monitoring and coaching the boutique team in order to meet the Company business target and in order to guarantee an outstanding customer experience.

What makes up your day

Review weekly CRM analysis with SM and identify weekly projects, action, and recovery plans
Review weekly CRM KPIs by CA and work with CA’s to develop monthly action plans, weekly reviews, daily activities.
Ensure each employee achieves the outreach and sales goals set by the Company each year/month
Leverage client database to drive business and define client database on a local level
Provide support for client appointments (At Home/in-store/virtual)
Develop email content and look casts as needed and based on the CRM function guidelines. Look cast support weekly.

Be an ambassador on the floor and support SM/ASM in leading by example on all clientele aspects
Focus on prospect conversion using all available assets

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. We’re looking for someone with:

Selling, Product Knowledge, Policy and Compliance

In-Store experience, Hospitality/Luxury backgrounds is a must

Fluent knowledge of Italian and English

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Sales Channels & Retail

Sales Channels & Retail

Sales Channels & Retail

Retail is more than just the act of selling products. Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item. These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy. It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing.

Production & Services

Production & Services

Production & Services

Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life. These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers.

These teams are divided into two areas: textiles and apparel.

Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics. Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation.

Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.

Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

Manage & Support

Manage & Support

Manage & Support

Our Manage & Support teams ensure that everything runs smoothly. They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company. In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow. They are present at our headquarters in Milan as well as in the regions.

Design, Plan, Develop

Design Plan Develop

Design, Plan, Develop

Artistic talent and creative expression are key to our collections. So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers. These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.

The majority of these teams are based at our offices in Italy and Switzerland. Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service. Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice. They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

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