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Junior Customer Delighting Specialist - Milan

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Full-time
Team	Marketing & Customer Experience/Customer Relationship Management

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Junior Customer Delighting Specialist - Milan

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re offering the opportunity as Customer Delighting Specialist Europe in Milan

What makes you, makes Zegna

As Customer Delighting Specialist Europe you will be responsible to execute the activities related to the Consumer Delighting Program to foster long-lasting relationships with clients, in order to drive the business and increase their share of the sales portfolio

What makes up your day

Implement a solid Delighting Program for the European Region, partnering with CVM HQ and Marketing HQ;
Oversee the execution of the Delighting Program according to brand guidelines, and coordinate all Market Functions involved (CRM, Marketing, Retail Operations);
Manage Budget of Delighting initiatives, coordinating with Retail Managers
Execute the Zegna Communities gifting. Manage all the activities related to gifting for VIP clients and other Zegna Community members;
Maintain and enrich Zegna Communities database: keep all VIP details up to date and enlarge database by collecting new information

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. We’re looking for someone with:

Organizational skills;
Interpersonal skills;
Ability to work in team;
At least 2 years experience in similar role, preferably in Retail or Hospitality
Fluent English, other languages a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

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Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

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