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CVM Coordinator-In Store

Job Details

Locations	United Arab Emirates/Dubai
Brand	Zegna
Contract type	Full-time
Team	Marketing, Brand Communication & Digital Media/Marketing & Digital

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CVM Coordinator-In Store

CompanyID (accounts for anonymous companies) 693,176

BASIC PURPOSE OF THE JOB

In the assigned store, responsible for driving the last mile of client-centric activities; track performance of those initiatives; draw learnings from activities and make effective initiatives repeatable.

MAIN RESPONSIBILITIES:

Be an ambassador on the floor and lead by example on all CVM & Outreach aspects.
Review weekly CRM KPIs by CA and work with Store Manager and CA to develop monthly action plans. Recap takeaways and report on actual results vs. plan
Leverage client database to drive business focusing on the assigned store on a local-level
Partner with CA’s and Store Manager to ensure the highest level of in-store client experience and to develop personal relationships with new and loyal clients; provide support for client appointments (At Home/in-store/virtual)
Partner with SM to send a brief to Local CVM Specialist on outreach lists needed
Coordinate communication monthly/weekly calendar of Z2C activities for each CA and monitor execution and quality daily
Provide support for client appointments (At Home/in-store/virtual)
Identify opportunities outside/within the store to develop new & Potential Friends of Zegna clients (i.e., In-store, restaurants, hotels, organizations); source client referrals.
Propose SM a service follow-up on all Potential Friends of Zegna client interactions and action plans.
Ensure 100% training completion within deadlines
Provide support to CA In troubleshooting any Z2C-related technical concerns (i.e. ticketing).
Review all Z2C notes to:
Provide feedback to Store Manager to ensure quality.
Identify delighting opportunities and brief corporate delighting team on specific needs.
Flag duplicate profiles
Providing support in developing outreach assets.
Ensure relevant merchandise (Delighting Items) is available (as tied to CVM Outreach Delighting Activity)
Provide support for MTM as needed to ensure optimal execution of trunk shows.
- Ensure follow-up calls to confirm appointments
- Follow up on cancelled appointments
- Follow up on order
Communicate with various corporate stakeholders (CVM,VM, marketing, merch, MTM)
Key support during events on CVM Related responsibilities (Data acquisition, Client lists & invite, etc) Focus on prospect conversion using all available assets
KPI’S: # of clients activated; Z2C (clients e-registered, % of clients updated, % of notes entered); % of business from outreach; Friends of Zegna; ROI on external partnerships; new clients sourced.
Provide support in onboarding new hires on any CVM-related concepts & activities.

Functional & Core Competences

Passionate and open-minded
Analytical mindset & Data-driven
Self-motivated, able to work autonomously and results driven.
Detail oriented and ability to work in a fast-paced environment.
Excellent communication and follow through skills;

Key Experiences

Strong computer skills: Excel a must.
Minimum of three years related in-store experience; hospitality/luxury background is a must.
Excellent communication and interpersonal skills.
Ability to problem solve and multi-task.
Self-starter and a team player.
Proven ability to work both independently and collaboratively with different levels in the organization

Languages

English, Arabic would be preferred and other languages a plus.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

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