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Consumer Excellence Specialist

Dettagli sulla posizione

Sedi	Italy/Lombardia/Milano
Brand	Zegna
Tipologia di contratto	Tempo indeterminato
FUNZIONE LAVORATIVA	Vendite & Retail Excellence/Retail Excellence

Condividi con LinkedIn

Consumer Excellence Specialist

CompanyID (tiene conto delle azienda anonima) 693.176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Consumer Excellence Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

As a Consumer Excellence Specialist, you will support regional teams and HQ stakeholders in enhancing client strategies ensuring ZEGNA’s most valuable clients enjoy a seamless and exceptional journey.

You will help coordinate and optimize initiatives by implementing targeted guidelines that strengthen client relationships and contribute to business growth across regions.

The role requires strong operational skills, attention to detail, and the ability to manage multiple stakeholders to ensure effective execution and continuous improvement of client-centric actions.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

In this role, you will:

Act as a point of contact between regional teams and the local CVM to gather requirements and feedback for key HQ stakeholders regarding consumer excellence initiatives.
Coordinate the implementation of personalized gifting strategies, supporting the end-to-end gifting process in collaboration with the Brand Marketing team, ensuring alignment with brand values.
Support regions in the creation and segmentation of key client profiles and the development of dedicated journeys to enable targeted and timely engagement across various initiatives.
Serve as a liaison between HQ and regional teams, ensuring clear communication and alignment on MTM activation processes.
Provide operational support to the local CVM in managing and optimizing key client touchpoints.
Ensure accurate tracking and reporting of key client metrics and delight initiatives, delivering insightful analysis to measure impact and support the continuous improvement of workflows.

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

At least 2 years in an operational role in luxury retail, client experience, or event coordination.
Exceptional organizational and coordination skills, with strong attention to detail.
Ability to execute multiple initiatives simultaneously, ensuring flawless execution.
Strong data and analytical mindset, able to track performance and recommend improvements.
Experience in client segmentation, CRM-based targeting, and high-end event planning is highly valued
Fluent English, other language is a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

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Contribuisci alla tradizione di cui andiamo fieri e crea con noi un futuro radioso: quello che caratterizza te, caratterizza Zegna.

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