菜单

ZH

EN
IT
JA

返回

GROUP

Overview
Our Governance

BRANDS

ZEGNA
Thom Browne
TOM FORD FASHION
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
INVESTORS
MEDIA

关闭

工作机会

在 ZEGNA 工作
所有团队
公司位置
常见问题解答
工作机会

Style Advisor

职位详情

地点	United States/FL/Sawgrass
品牌	Zegna
合同类型	全职机会
职能分类	销售渠道与卓越零售/销售量

Style Advisor

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a Style Advisor for ZEGNA, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the ZEGNA collections. The Style Advisor builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service.

Reporting directly to the General Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Style Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Style Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

This role is based out of our Sawgrass Mills boutique.

HOW YOU WILL CONTRIBUTE

Provide memorable luxury in-store customer service experience by following the ZEGNA Selling Flow and acting in accordance with the ZEGNA Mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consult with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and respond appropriately to exceed customer expectations.
Create opportunities for customers to experience multiple ZEGNA brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote ZEGNA Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Leverage “ZEGNA Stories” to support and enhance the selling ceremony -
Collate useful and accurate customer data and information in accordance with ZEGNA CRM procedures and guidelines.
Cultivate future customer connections with ZEGNA (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication.
Take ownership of resolving customer issues or complaints with empathy, while adhering to ZEGNA customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories.
Develop progressively in-depth knowledge of ZEGNA products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the General Manager.
Measure own performance using ZEGNA customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
Adhere to ZEGNA store operations and time and attendance policies and standards.

WHO YOU ARE:

You are passionate, curious, and open-minded, always seeking to grow and learn.
Demonstrate a strong ability to self-learn and actively invest in your own development.
Excel at creating meaningful, memorable experiences that delight customers.
Are highly proficient with digital technology and comfortable navigating a variety of platforms.
Familiarity with Apple products is a strong plus.
Possess excellent written and verbal communication skills, with the ability to connect and communicate effectively with diverse audiences.

相关职位

续写我们的光辉历史，创建我们的灿烂未来。创你者共创 Zegna。

查看空缺职位

Accounts Receivable Manager

办公室职能/财务与控制

,

Store Style Advisor - Courchevel (Winter Seasonal)

销售渠道与卓越零售/零售

,

Consumer Excellence Specialist

销售渠道与卓越零售/卓越零售

,

,

Learning & Development Coordinator

办公室职能/人力资源

,

销售渠道与卓越零售/销售量

,

,

Retail Merchandiser RTW

商品与规划/商品与规划

10 几天以前

,

Client Development Manager, West Coast

销售渠道与卓越零售/卓越零售

10 几天以前

,

Style Advisor O. La Roca

销售渠道与卓越零售/销售量

11 几天以前

,

Style Advisor (Portuguese speaker)

销售渠道与卓越零售/零售

11 几天以前

,

Seasonal Sales Assistant

销售渠道与卓越零售/零售

13 几天以前

,

Style Advisor ECI Marbella

销售渠道与卓越零售/销售量

16 几天以前

,

Runner - Lugano (Part Time 80%)

销售渠道与卓越零售/零售

17 几天以前

,

Runner Milano Montenapoleone

销售渠道与卓越零售/销售量

17 几天以前

,

Store Style Advisor (Part Time) - Serravalle

销售渠道与卓越零售/销售量

Serravalle Scrivia

17 几天以前

,

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

销售渠道与卓越零售/零售

17 几天以前

,

Regional Made to Measure Manager, South & Central (Based in Texas or Miami)

销售渠道与卓越零售/零售

17 几天以前

,

ACCOUNTING SPECIALIST

办公室职能/财务与控制

19 几天以前

,

General Manager (Montecito, CA)

销售渠道与卓越零售/零售

19 几天以前

,

Junior HR Controller EMEA

办公室职能/人力资源

24 几天以前

,

办公室职能/人力资源

25 几天以前

,

Junior Illustrator

风格与创意设计、视觉陈列和店铺规划/ 风格与创意设计

25 几天以前

,

Store Style Advisor - Vienna (Fixed Term)

销售渠道与卓越零售/零售

26 几天以前

,

Work Organization Internship

26 几天以前

,

Sales Assistant

销售渠道与卓越零售/零售

26 几天以前

,

Store Style Advisor - Roermond (Fixed Term)

销售渠道与卓越零售/零售

30 几天以前

,

Raw Materials Logistics Specialist

产品开发、制造、供应链/物流

31 几天以前

,

Designer Intern

风格与创意设计、视觉陈列和店铺规划/ 风格与创意设计

32 几天以前

,

Store Style Advisor - Bicester

销售渠道与卓越零售/零售

38 几天以前

,

Style Advisor - Courchevel

销售渠道与卓越零售/销售量

39 几天以前

,

Campus Ambassador Program

39 几天以前

,

Assistant Store Manager Montenapoleone

销售渠道与卓越零售/销售量

40 几天以前

,

STORE STYLE ADVISOR - Malpensa ( Summer Support)

销售渠道与卓越零售/销售量

40 几天以前

,

TRAVELLING KNITWEAR TECHNICIAN

产品开发、制造、供应链/制造

41 几天以前

,

Store Style Advisor - London New Bond Street

销售渠道与卓越零售/零售

41 几天以前

,

IT Omnichannel Digital Applications & EComm Project Manager

办公室职能/信息技术

46 几天以前

,

Facility Specialist & ASPP

办公室职能/综合服务

59 几天以前

,

Brand Marketing Coordinator

市场营销、品牌传播与数字媒体/市场营销与数字媒体

59 几天以前

,

Assistant General Manager

销售渠道与卓越零售/销售量

65 几天以前

,

Facility specialist

产品开发、制造、供应链/制造

66 几天以前

,

Store Style Advisor - London Harrods

销售渠道与卓越零售/零售

68 几天以前

,

Product Developer Intern, Shoes&LA

产品开发、制造、供应链/产品开发

69 几天以前

,

Store Style Advisor Fiumicino Airport

销售渠道与卓越零售/销售量

86 几天以前

,

Store Style Advisor Fiumicino Airport

销售渠道与卓越零售/销售量

86 几天以前

,

AS400 ACADEMY (6 months internship)

88 几天以前

,

Store Style Advisor - Panamá

销售渠道与卓越零售/销售量

93 几天以前

,

销售渠道与卓越零售/销售量

95 几天以前

,

Work organization Internship (time and methods)

San Pietro Mosezzo

95 几天以前

,

Operations Associate

销售渠道与卓越零售/零售

95 几天以前

,

销售渠道与卓越零售/零售

95 几天以前

,

IT Oracle EPM Senior Business Analyst

办公室职能/信息技术

96 几天以前

,

Visual Merchandising Project Manager

风格与创意设计、视觉陈列和店铺规划/视觉营销

104 几天以前

,

Senior Store Customer Advisor (Dubai Mall)

销售渠道与卓越零售/销售量

121 几天以前

,

Style Advisor - ECI Diagonal

销售渠道与卓越零售/销售量

124 几天以前

,

办公室职能/财务与控制

136 几天以前

,

Assistant Store Manager

销售渠道与卓越零售/零售

137 几天以前

,

Zegna - Turkey - Senior Style Advisor

销售渠道与卓越零售/零售

142 几天以前

,

Product Manager Intern

产品开发、制造、供应链/产品开发

144 几天以前

,

Consolidated Accounts Specialist

办公室职能/财务与控制

157 几天以前

,

Bespoke Business Development Manager

销售渠道与卓越零售/销售量

158 几天以前

,

Shoes Designer Intern

风格与创意设计、视觉陈列和店铺规划/ 风格与创意设计

158 几天以前

,

风格与创意设计、视觉陈列和店铺规划/ 风格与创意设计

207 几天以前

,

Store Customer Advisor

销售渠道与卓越零售/销售量

296 几天以前

email

email

email

语言英文

品牌信息

企业管理
我们的可持续发展理念
品牌
我们的员工
投资人
最新动态

品牌

Zegna
Thom Browne
奢华面料实验室平台

集团相关链接

Zegna
Thom Browne

法务

道德规范
隐私政策
Cookie政策
条款声明

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept