MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

testo alternativo

Global Retail Training Development Manager

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

Share with LinkedIn

Global Retail Training Development Manager

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Global Reatil Training Development Manager in Milan to contribute to our proud legacy and help shape our vibrant future.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

BASIC PURPOSE OF THE JOB

As Zegna has successfully become a casual luxury Brand, our global retail biggest opportunity is elevate the styling and selling skills of our team and the experience we deliver to our clients, while keep investing on outstanding product knowledge.
The role will be responsible for:

developing and innovate the training offer of all topics connected to the upgraded Customer Experience (product knowledge, selling skills, service tools, MTM ) across multiple formats ensuring a consistent approach across all phases (concept, co-design with markets, development and cascading to final users).
developing contents for a new onboarding
contribute in cross-departmental project impacting retail
contributing to the development of the retail managerial training offer

Proven instructional design competences, usage of authoring tools and facilitation skills are required.
Knowledge of international luxury retail environment, project management skills and ability to work in partnership with different stakeholders will be essential for the success of the role.
Reporting to the Global Retail Capabilities Development Director, the position will be based in Milan
Success of this role will be measured as well in UPT, NPS and Sales increase.

What makes up your day

Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.

In this role, you will:

Support the retail teams to develop their selling skills and ensure consistency across markets, co-designing training for all touchpoints of the customer experience, integrating market needs and feedback
Proactively identify the sales training needs analysing the outcome and monitoring the impact of every sale-related training program, with a data-driven approach
Responsible for design and development of training modules/programs (presentation, trainers’ guidelines, activation kits, retention quiz, and follow-up activities) to be delivered with a blended approach (digital-self learning, in class session, in store session, train the trainer)
Contribute to drive a community of global in-store training specialist, to ensure an effective cascading and follow up of training initiatives
Work with strong project management mindset and approach to meet the deadlines/costs and the different validation phases across the project’s creation involving the right stakeholders and Subject Matter Expert (SME)
Scout and deal with suppliers for specific projects which cannot be developed internally, taking into account the budget allocated and the training delivery mode (in class, in store, digital).
Actively contribute to the training events organizations and animation (train the trainer session and corporate/ local training sessions)

What makes you, makes our team

When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

At least years of 5 experience Retail Training Development
Proven Retail and training development knowledge
Client centric mindset
Proven knowledge of Training Methodologies, Training processes, techniques, Instructional Design and Training Tools (Rise, LMS, …)
Project management skills
Communication, training and facilitation skills
Ability to work in partnership
Agility & Flexibility in priorities management
Knowledge of English mandatory. Any additional language is a plus

What makes you, makes our legacy

Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

General Manager

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor (MTM Path)

Sales Channels & Retail Excellence/Retail

,

Style Advisor O. La Roca (Indefinido)

Sales Channels & Retail Excellence/Sales

,

Stock Room Associate (maternity cover)

Sales Channels & Retail Excellence/Sales

,

Style Advisor - Concessions/Outlet Village

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor (Seasonal Support ) - Porto Cervo

Sales Channels & Retail Excellence/Sales

,

Global Retail Training Development Manager

Sales Channels & Retail Excellence/Retail Excellence

,

Cashier - Montenapoleone

Sales Channels & Retail Excellence/Sales

,

Clienteling Project Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Assistant Store Manager - Galeria Canalejas

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - Artz Pedregal

Sales Channels & Retail Excellence/Sales

Ciudad de Mexico

,

Sales Channels & Retail Excellence/Sales

,

Store Manager - London Selfridges

Sales Channels & Retail Excellence/Retail

,

Manager of Business Performance

Sales Channels & Retail Excellence/Retail Excellence

,

Stock Room Associate - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Style Advisor (Mandarin speaker)

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Part-Time Style Advisor

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Courchevel (Winter Seasonal)

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Sales

,

Client Development Manager, West Coast

Sales Channels & Retail Excellence/Retail Excellence

,

Style Advisor O. La Roca

Sales Channels & Retail Excellence/Sales

,

Style Advisor (Portuguese speaker)

Sales Channels & Retail Excellence/Retail

,

Runner - Lugano (Part Time 80%)

Sales Channels & Retail Excellence/Retail

,

Runner Milano Montenapoleone

Sales Channels & Retail Excellence/Sales

,

Regional Made To Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

Regional Made to Measure Manager, South & Central (Based in Texas or Miami)

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Bicester

Sales Channels & Retail Excellence/Retail

,

Style Advisor - Courchevel

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Assistant General Manager

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London Harrods

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Sales

,

Operations Associate

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Assistant Store Manager

Sales Channels & Retail Excellence/Retail

,

Zegna - Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Retail

,

Bespoke Business Development Manager

Sales Channels & Retail Excellence/Sales

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept