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Training Development Specialist

Job Details

Locations	Italy/Lombardia/Milano
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail Excellence

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Training Development Specialist

CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Training Development Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.

BASIC PURPOSE OF THE JOB
The Training Development Specialist contributes to strengthening ZEGNA’s retail capabilities by developing high-quality, engaging, and business-relevant training content.
The role covers the full spectrum of retail learning topics – from product knowledge to selling, styling, service, and onboarding – ensuring a consistent narrative and format across digital, classroom, and in-store channels. Acting as a bridge between HQ and markets, this position ensures that all training materials reflect ZEGNA’s brand storytelling, elevate the Client Experience, and contribute to measurable impact in engagement, UPT, and NPS.

What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.

What makes up your day
In this role, you will:

Collaborate closely with the departments supporting retail (Product, Merchandising, Visual, Marketing, CVM, Operations, and Retail Excellence) to transform brand priorities and service enablers into learning that enhances the Client Experience.
Design and develop training materials across all retail topics: product, styling, selling ceremony, service, onboarding, service tools, and other themes connected to the Client Experience.
Liaise with external agencies and vendors for creative production when required.
Create engaging content across multiple formats, including e-learning, in-class toolkits, in-store activities, and short video modules.
Manage production timelines, translations, and uploads within the Learning Management System and related platforms.

What makes you, makes our team
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:

At least 3 years of experience in instructional design and content development, with ability to adapt materials for global audiences (preferably in Luxury Brands).
Retail background and understanding of store dynamics, client interactions, and selling behaviors.
Skilled in training or presentation delivery, with clear and confident communication style.
Ability to design engaging, high-quality learning materials across different formats (digital, classroom, in-store).
Proficiency with MS Office, authoring tools (e.g., Rise, Articulate), and LMS platforms; knowledge of graphic design and video editing tools is considered a plus.
Agility, curiosity, and a passion for innovation in learning.
Positive attitude, openness to feedback, and ability to navigate in a dynamic, fast-evolving, and matrix environment.
Fluent English, both spoken and written.

What makes you, makes our legacy
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.

Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.

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