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メニュー Ermenegildo Zegna Group
JA
求人
testo alternativo
すべてのポジション

Consumer Excellence Specialist

職務内容

勤務地
Italy/Lombardia/Milano
ブランド
Zegna
契約形態
正社員
職務内容
セールスチャネル & リテールエクセレンス/リテールエクセレンス

Consumer Excellence Specialist
CompanyID (accounts for anonymous companies) 693,176

At Ermenegildo Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Consumer Excellence Specialist in Milan to contribute to our proud legacy and help shape our vibrant future.
 
What makes you, makes Zegna
The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers. Everyone contributes.
 
BASIC PURPOSE OF THE JOB

As a Consumer Excellence Specialist, you will support regional teams and HQ stakeholders in enhancing client strategies ensuring ZEGNA’s most valuable clients enjoy a seamless and exceptional journey.

You will help coordinate and optimize initiatives by implementing targeted guidelines that strengthen client relationships and contribute to business growth across regions.

The role requires strong operational skills, attention to detail, and the ability to manage multiple stakeholders to ensure effective execution and continuous improvement of client-centric actions.


What makes up your day
 
Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.
 
In this role, you will:
  • Act as a point of contact between regional teams and the local CVM to gather requirements and feedback for key HQ stakeholders regarding consumer excellence initiatives.
  • Coordinate the implementation of personalized gifting strategies, supporting the end-to-end gifting process in collaboration with the Brand Marketing team, ensuring alignment with brand values.
  • Support regions in the creation and segmentation of key client profiles and the development of dedicated journeys to enable targeted and timely engagement across various initiatives.
  • Serve as a liaison between HQ and regional teams, ensuring clear communication and alignment on MTM activation processes.
  • Provide operational support to the local CVM in managing and optimizing key client touchpoints.
  • Ensure accurate tracking and reporting of key client metrics and delight initiatives, delivering insightful analysis to measure impact and support the continuous improvement of workflows.
What makes you, makes our team
 
When you join Zegna, you join a team, working together to shape the future of our company. For this role, we’re looking for someone with:
  • At least 2 years in an operational role in luxury retail, client experience, or event coordination.
  • Exceptional organizational and coordination skills, with strong attention to detail.
  • Ability to execute multiple initiatives simultaneously, ensuring flawless execution.
  • Strong data and analytical mindset, able to track performance and recommend improvements.
  • Experience in client segmentation, CRM-based targeting, and high-end event planning is highly valued
  • Fluent English, other language is a plus
 
What makes you, makes our legacy
 
Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles. Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
 
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations. With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
 
関連するポジション
当社の誇りある伝統に貢献し、鮮明な未来を形作ってください。あなたを培うものがZegnaを培うからです。