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Senior Manager of Ecommerce

Job Details

Locations	United States/NY/New York
Brand	Zegna
Contract type	Full-time
Team	Marketing & Customer Experience/Omnichannel & E-Commerce

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Senior Manager of Ecommerce

CompanyID (accounts for anonymous companies) 693,176

Why Join Us
The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY
As the Senior Manager of Ecommerce for Zegna, will oversee all aspects of the US ecommerce business and all technologies related to the digital side of the business.

Additionally, the SR Manager will partner with customer service, marketing, planning and retail operations to ensure a seamless customer experience, drive revenues and elevate the customer experience. This role reports into the Sr. Director, Business Performance & Omnichannel.

HOW YOU WILL CONTRIBUTE

Oversee North America e-commerce businesses with P&L responsibility: direct, concessions and 3rd party sites
Develop North America e-commerce strategies to grow revenue, increase profitability and support the overall brand experience
Deliver business results and growth by partnering with cross-functional partners in areas such as merchandising, marketing, store ops, warehouse, CRM, site operations, UX, IT and analytics
Partner with buying team on the e-commerce buy
In-season reporting and analysis
Manage e-commerce calendar including seasonal flips and site refreshes
Work closely with the marketing & communications team on effective online campaigns, digital marketing, and social media strategy
Keep up to date with evolving online media and technology trends in partnership with cross-functional partners
Coach and develop all digital managers; provide guidance on development and succession plans and career growth
Oversee Development Roadmap for the US Market
New e-concession businesses (develop and oversee project plan, ensure IT set-up is on track, map out business process and manage launch)
Oversee catalogue set-up processes for e-concession businesses
Partners with planning and logistics teams to ensure exceptional client experience including appropriate product availability, timely order fulfillment and product packaging that meet the company's luxury standard.
Manages third party customer service partner to ensure a consistent luxury brand experience for the client.
improve/enhance tools and processes and identify new technology and business opportunities.
Ensures adoption and use of programs/tools by monitoring compliance and soliciting evaluating and applying suggestions for improving efficiency or effectiveness

WHO YOU ARE:

7+ years of e-commerce experience
Proven cross-functional team leader
Exceptional communication skills
Excellent collaborative and influencing skills
Ability to recognize critical business needs and determine an appropriate course of action while remaining focused on strategic intent
Strong analytical skills
Systems/technology savvy
Experience delivering large cross-functional initiatives
Problem solving skills
Prior in-store luxury retail experience a plus
4 days work in the office; 1 Day WFH
115-135k (The rate of pay offered will be dependent upon candidates’ relevant skills and experience)

Marketing & Customer Experience

Marketing & Customer Experience

Marketing & Customer Experience

We tell our stories through more than just garments. Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online. We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.

Most of these teams are based at our our global headquarters in Milan. The CRM and Content Brand Marketing teams, however, are present globally. Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets.

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Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

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