Cookie policy
x
We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

   

Business Continuity Service Manager

Job Details

Locations
Italy/Lombardia/Lomazzo
Brand
Zegna
Contract type
Permanent Job
Team
Corporate and Staff Functions/Information Technology

Business Continuity Service Manager
CompanyID (accounts for anonymous companies) 693,176

Why Join Us

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style.
We are pioneers who embrace change, take ownership of our actions and work to create the world we want.
With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Your Opportunity

Location: Lomazzo (CO) or Stabio (Ticino)
50% smartworking


As Business Continuity Service Manager you’ll be in charge of:

     - Track and Measure Business Continuity’s User Support Request and Incident situation providing KPI and analysis to the organization
     - Monitor and guarantee compliance of Service Level Agreement (SLA) for User Support Request for Application Maintenance
     - Organize and conduct periodic Status Meeting with internal and external Application Maintenance team to track issue resolution progress
     - Coordinate User and Profiles Management activities to ensure the right Segregation of Duties (SOD) and account management procedures
     - Collaborate and work with internal and external Application Maintenance team members to analyze, identify and solve recurring problems
     - Manage and coordinate IT Internal Ticketing tools
     - Ensure and guarantee Release Standard and Procedures within Business Continuity Area
     - Define release planning scheduling and identify test script to ensure that new release are correctly tested
     - Organize ordinary and extraordinary system maintenance activities according to business scheduling 
     - Ensure respect of standard and procedures for Application Maintenance in line with SOX IT General Controls

Who you are

You are a senior professional, comfortable working with technical partner and in structured organizations, able to influence and align internal organization.

You have:

- Master’s Degree in Information Technology, Engineering, Economics or similar
- At least 5 years of relevant experience in the role (a background in Fashion Industry will be considered a plus)
- Fluency in spoken and written Italian and English
- Knowledge of SAP will be considered a plus
- Knowledge of ServiceNow will be considered a plus

Corporate and Staff Functions
Corporate and Staff Functions

Corporate and Staff Functions


Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders.  Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.