MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

testo alternativo

Floor Manager - London New Bond Street

Job Details

Locations	United Kingdom/London
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

Share with LinkedIn

Floor Manager - London New Bond Street

CompanyID (accounts for anonymous companies) 693,176

FLOOR MANAGER – ZEGNA LONDON NEW BOND STREET

At Zegna the talents and passion of our people are the pillars of our success. Which is why we’re looking for a Floor Manager in London to support the team contributing to our proud legacy and helping shape our vibrant future.

As a Floor Manager, you play a pivotal role in driving the store’s commercial performance while ensuring flawless execution of the brand’s guest experience. You act as a key link between the Line Manager and the store team, supporting the implementation of business strategies, fostering clear communication, and contributing directly to sales results.

Leading by example on the shop floor, you are responsible for coordinating daily operations, while guiding and supporting Style Advisors and Su Misura Specialists in Clienteling and service excellence. In parallel, you partner with the Line Manager to achieve KPIs and consistently deliver an elevated brand experience.

MAIN RESPONSIBILITES

Business Development and Sales Management

Lead by example, delivering strong sales performance while actively developing and maintaining a high-quality guest portfolio.
Support the Line Manager, in translating store KPI targets into clear, actionable plans and ensuring their effective execution by the team.
Guide the team in daily and weekly sales planning, proactive guest outreach, appointment setting, virtual selling, and consignments.
Coach team members on selling skills, ensuring consistent delivery of the Guest Experience and strong storytelling techniques.
Monitor store productivity and support on the sales floor to maximize performance throughout all business peaks.
Monitor competitors' activities and market environment to propose new ideas for business development including the creation of a network of local business partners to act as Zegna Ambassadors and generate client referrals.
Collaborate with local Marketing and CRM to develop and implement localized Clienteling initiatives to generate new and activate dormant guests.
Leverage guests insights to delight them and foster brand loyalty.
Act as a key liaison between the Line Manager and the store team, ensuring smooth and timely communication.
When requested by the management structure of the store, coordinate daily store planning, task allocation, and weekly schedules where applicable in alignment with business needs and traffic trends to ensure optimal coverage and efficiency.
Support the adoption of corporate strategies, policies, campaigns, and operational directives.

Customer Understanding & Engagement

Foster a customer‑centric culture, supporting the team in creating meaningful and personalized relationships.
Support the store team in Clienteling activities to maintain engagement and retention.
Ensure proper and consistent use of CRM tools to enrich the guest database and maximize guest insights.
Support the Line Manager by monitoring monthly CRM/Marketing KPI's and reporting to capture meaningful guest data for building relationship and ensuring the guest data collection through the appropriate tools.

Team Development and Team Spirit

Support the Line Manager in the onboarding and integration of new team members.
Share updates, priorities, and store performance insights with the team.
Provide daily on‑floor coaching, reinforcing selling skills, product knowledge, and service excellence.
Motivate team members during daily briefs, ensuring focus and goal alignment.
Promote a positive and collaborative working environment and support the Line Manager by defining and assigning clear objectives; setting challenging goals and monitor individual performances.
Together with Line Manager provide regular individual feedback (daily/weekly/monthly) when relevant.

Brand Presentation

Partner with Line Manager and VM referent to identify and implement product placement strategies.
Ensure the implementation of VM guidelines, in collaboration with VM, to ensure interior and exterior image.
Partner with Line Manager and local Merchandising team providing effective feedback on products and seasonal collections and keeping up to date on stock situation, consolidation and transfers.
Maintain grooming standards and overall store appearance in line with brand requirements. Ensure the implementation of Company guidelines in terms of store experience and store maintenance.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Floor Manager - London New Bond Street

Sales Channels & Retail Excellence/Retail

,

Part-Time Style Advisor

Sales Channels & Retail Excellence/Sales

,

Sales Assistant

Sales Channels & Retail Excellence/Retail

,

Assistant Store Manager - PdH Monterrey

Sales Channels & Retail Excellence/Sales

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Runner - St Moritz

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor | Zurich Airport

Sales Channels & Retail Excellence/Retail

,

Assistant Store Manager - London Selfridges

Sales Channels & Retail Excellence/Retail

,

Sales Assistant

Sales Channels & Retail Excellence/Retail Excellence

,

Runner - Courchevel (Winter Seasonal)

Sales Channels & Retail Excellence/Retail

,

Sales Supervisor Düsseldorf

Sales Channels & Retail Excellence/Retail

,

Style Advisor Full Time Madrid

Sales Channels & Retail Excellence/Sales

,

Sales Channels & Retail Excellence/Retail

,

Part-Time Sales Assistant

Sales Channels & Retail Excellence/Retail

,

Tailor | Fitter

Sales Channels & Retail Excellence/Retail Excellence

,

Turkey - Senior Style Advisor

Sales Channels & Retail Excellence/Sales

,

Saudi Arabia (Jeddah) - Store Manager

Sales Channels & Retail Excellence/Retail

,

Saudi Arabia (Jeddah) - Senior Style Advisor

Sales Channels & Retail Excellence/Sales

,

Saudi Arabia (Jeddah) - Style Advisor

Sales Channels & Retail Excellence/Sales

,

Saudi Arabia (Jeddah) - Stock Controller

Sales Channels & Retail Excellence/Retail

,

Saudi Arabia (Jeddah) - Tailor

Sales Channels & Retail Excellence/Retail

,

Su Misura Manager (Made to Measure)

Sales Channels & Retail Excellence/Retail Excellence

,

Su Misura Manager (Made-to-Measure)

Sales Channels & Retail Excellence/Retail Excellence

,

Stock Room Associate - Dusseldorf

Sales Channels & Retail Excellence/Retail

,

Sales Channels & Retail Excellence/Retail

,

Store Style Advisor - Amsterdam

Sales Channels & Retail Excellence/Retail

,

Seasonal Style Advisor | Milano Malpensa Airport

Sales Channels & Retail Excellence/Retail

,

Style Advisor O. La Roca

Sales Channels & Retail Excellence/Sales

,

Seasonal Store Style Advisor | Venezia

Sales Channels & Retail Excellence/Sales

,

Store Style Advisor - London New Bond Street

Sales Channels & Retail Excellence/Retail

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept