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JOBS

Brand Specialist, West Coast

Job Details

Locations	Canada/British Columbia/Vancouver
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Sales

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Brand Specialist, West Coast

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As the Brand Specialist, West Coast for ZEGNA shops within Harry Rosen, you will serve as a key brand representative, ensuring consistency in brand image, supporting business initiatives, and driving sales performance across your assigned locations. This role reports directly into the Country Director, with a dotted line into the Brand Manager, East Coast.

Your role is to build strong relationships with store teams, enhance brand awareness, and support Style Advisors in delivering an exceptional client experience aligned with ZEGNA's values.

The ideal candidate comes with 4-5 years of experience in luxury retail, hospitality, or client services.

HOW YOU WILL CONTRIBUTE

Support Sales Goals:

Assist in identifying opportunities to maximize business potential for assigned stores.
Support store teams in understanding and achieving sales objectives.
Partner with sales associates to enhance product knowledge and client engagement.

Brand & Product Expertise:

Serve as a ZEGNA brand and product expert, ensuring store teams are well-versed in collections, key items, and styling recommendations.
Organize and conduct training sessions to enhance sales associates’ knowledge and passion for the brand.

Client Development:

Support store teams in executing clienteling strategies to strengthen relationships with top customers.
Assist in planning and supporting MTM (Made-to-Measure) events in collaboration with the MTM Specialist.

Enhance Customer Experience:

Encourage and support a client-centric mindset within store teams.
Assist in implementing storytelling techniques to enrich customer interactions.
Ensure ZEGNA remains top of mind for sales associates and personal shoppers.

Monitor Market Trends:

Stay informed about competitor activities, local market trends, and Harry Rosen initiatives to identify opportunities for business development.

Merchandising & Inventory Coordination:

Provide feedback on product performance and customer preferences to internal teams.
Support merchandising efforts by ensuring new product launches are well-communicated to store teams.

Visual Merchandising:

Collaborate with Visual Merchandising teams to maintain impactful brand presentation.
Ensure store displays align with ZEGNA guidelines and seasonal directives.

Training & Coaching:

Act as a resource for store teams, reinforcing brand messaging and product expertise.
Support the execution of training programs to elevate product knowledge and selling skills.

Team Collaboration:

Foster positive relationships with store leadership, sales associates, and personal shoppers to drive enthusiasm for the ZEGNA brand.

WHO YOU ARE:

Minimum of 4-5 years of experience in luxury retail, hospitality, or client services.
A strong communicator with excellent interpersonal skills and the ability to influence.
Highly analytical, with the ability to assess business needs and priorities effectively.
Detail-oriented and exceptionally organized, ensuring seamless execution of tasks.
Proficient in both verbal & written communication, conveying ideas with clarity and confidence.
Adept at managing multiple projects simultaneously in a fast-paced setting.
A strategic thinker with problem-solving abilities and a solutions-oriented mindset.
Comfortable with travel, proactively planning monthly travel to provide support for key locations.

COMPENSATION

The salary range for this position ranges from $95,000-100,000 CAD annually plus bonus potential. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.

Job Details

Locations	Canada/British Columbia/Vancouver
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Sales

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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