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MENU Ermenegildo Zegna Group
EN
JOBS

CRM & Alterations Coordinator

Job Details

Locations
United States/NY/New York
Brand
Zegna
Contract type
Permanent Job
JOB FUNCTION
Sales Channels & Retail Excellence/Retail
all positions

CRM & Alterations Coordinator
CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a CRM & Alterations Coordinator for ZEGNA, you will play a key role within the Retail Flagship Boutique; providing excellent customer service to all customers and internal associates within the assigned store location, with emphasis on systems, communication and practices which maximize an efficient flow of product in and out of the tailor shop.

HOW YOU WILL CONTRIBUTE:

Tailor Shop/Sales Support:
  • Ensure the needs of all customers in the store are met, working in collaboration with colleagues to create a seamless experience.
  • Provide support service to all Style Advisors during the checkout process and whenever else is needed such as inquiries about alterations or repairs.
  • Maintain integrity of alteration forms submitted by the sales team – communicating unclear or missing information to the Style Advisor and management
  • Enter alterations and repairs tickets into TSM in a timely manner, providing updates to the team when there are changes to the queue promise date.
  • Partner with head tailor, communicating supply needs to Operations Manager.
  • Work within a pre-set budget, partnering with management to ensure budgeted external mending costs are not exceeded
  • Monitor finished alterations for quality control, immediately reporting quality issues to management and a head tailor
  • Finish items – lint roll, check for hanging threads, etc. before preparing item to be picked up by stock team
  • Maintain communication with management and vendors regarding need to send queue overflow to be completed externally
  • Distribute daily work (alterations to be completed) to each tailor, communicating specials/rushes
CRM:
  • Partner with General Manager to provide service follow up on all client interactions.
  • Support the NY Metro CRM Manager & IT, troubleshooting Z2C Issues while also implementing best practices.
  • Prepare gifts, confirming addresses and packing; own and update Gift Tracker
  • Exhibit ownership of appointments, including but not limited to: reviewing & updating Client Activity log, assigning appointment requests to Style Advisors, and closing out appointment tickets.
  • Assist Style Advisors with monthly outreach tasks in collaboration with management.
  • Per CRM needs, extract required data via CRM reports
Operations:
  • Demonstrate ownership of COG in collaboration with the Tailor Shop Coordinator & Management.
  • Monitor Daily Log for COG Alterations.
  • Follow up with Style Advisors for completed work.
  • Assist quality control of alteration tickets + data entry.
WHO YOU ARE:
  • Must have a proven track record of exceptional customer service to clients, luxury retail environment preferred
  • Must be analytical and detail oriented
  • Must possess excellent communication and interpersonal skills
  • Ability to problem solve and multi-task
  • Self-starter and a team player
COMPENSATION

The pay range for this position is $22.00-$25.00 per hour, dependent on candidates' relevant skills and experience.
 

Job Details

Locations
United States/NY/New York
Brand
Zegna
Contract type
Permanent Job
JOB FUNCTION
Sales Channels & Retail Excellence/Retail
Sustainability
Sustainability

Sustainability



At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning
Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning


At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury. 
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence
Sales Channels & Retail Excellence

Sales Channels & Retail Excellence


Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain
Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain


At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning
Merchandising & Planning

Merchandising & Planning


In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media
Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media


At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship
Internship

Internship


At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions
Corporate and Staff Functions

Corporate and Staff Functions


Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders.  Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.