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General Manager

Job Details

Locations
United States/FL/Miami
Brand
Zegna
Contract type
Permanent Job
JOB FUNCTION
Sales Channels & Retail Excellence/Sales

General Manager
CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA

Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY

As a General Manager for ZEGNA, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. The General Manager will be part of a dynamic, constantly changing environment, providing you with opportunities to seek and delight customers through leading a team of highly motivated and talented retail professionals. The ideal candidate will have thorough management experience with a proven record of coaching and developing talent, managing a multi-faceted operation, and consistently taking action to improve service levels.

Reporting directly to the Regional Director, you will maximize sales through retail operational excellence and support to the overall store visual and image. As the General Manager you will be the ambassador to our clients for the company image and style focusing on the key areas outlined below.

This role is based in our Design District boutique.

HOW YOU WILL CONTRIBUTE

Business Development
  • Maximize store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business
  • Propose in-store events to generate business; actively participating in the community to drive external sales generation
  • Participate in active benchmarking of competitor business and brand activities
Client Relationships and Customer Service
  • Act as a role model, coaching Style Advisors in developing long lasting relationships with clients
  • Attract, create, and maintain loyal ZEGNA customers at every opportunity, managing client relationships and building solid relationships with VIP clientele
  • Analyze and utilize CRM data, setting the direction of the sales team in developing business plans and relationship activities
Product
  • Develop an in in-depth knowledge of ZEGNA products to include composition, style, and origin
  • Execute activities to drive sell-through; proactively collaborating with merchandising and planning teams on stock consolidation and transfers
  • Provide feedback on products to assist merchandising team on buying plans
People
  • Consistently raise the standard of the in-store team through active training, coaching, and motivating the team, increasing sales effectiveness, and enhancing the client experience
  • Manage and implement performance management and talent development processes; recognize and reward potential talent
  • Manage and resolve conflicts taking disciplinary action as needed to ensure a healthy team environment
  • Recruit, select, hire, and train new hires
Sales Management
  • Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual plan
  • Plan salesforce staffing deployment and store shift management
  • Plan for trading peaks and troughs, emergencies, and ad-hoc situations
Store Operations
  • Support efficiency and effectiveness of daily sales activities as well as stock room management to prevent stock shrinkage
  • Achieve excellence in retail operations and company standards
  • Develop store communication content and ensure best practices and information are consistently shared
  • Manage all financial aspects of business operations, accounting and budgeting including use of daily, weekly, monthly reporting tools; analysis of report data; cash register operations and sales against goals - tracking sales versus established standards
  • Guarantee all HQ guidelines in terms of video, music, packaging, stationery, fragrance diffusion, etc. are properly implemented
  • Ensure consistent and high standards of MTM in-store operations and services 
WHO YOU ARE:
  • 5-6 years’ experience in luxury retail/hospitality
  • Ability to self-learn and self-develop
  • Generates customer delight
  • Proficient with digital technology
  • Familiar with Apple products is a plus
  • Excellent written and verbal communication skills
  • Bachelor’s degree or equivalent required.

Job Details

Locations
United States/FL/Miami
Brand
Zegna
Contract type
Permanent Job
JOB FUNCTION
Sales Channels & Retail Excellence/Sales
Sustainability
Sustainability

Sustainability



At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning
Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning


At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury. 
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence
Sales Channels & Retail Excellence

Sales Channels & Retail Excellence


Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain
Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain


At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning
Merchandising & Planning

Merchandising & Planning


In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media
Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media


At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship
Internship

Internship


At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions
Corporate and Staff Functions

Corporate and Staff Functions


Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders.  Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.