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Customer Service Specialist

Job Details

Locations	Italy/Piemonte/Novara/San Pietro Mosezzo
Brand	Zegna
Contract type	Temporary Job
JOB FUNCTION	Product Development, Manufacturing, End-to end Supply Chain/Customer Service

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Customer Service Specialist

CompanyID (accounts for anonymous companies) 693,176

Why Join Us

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style.
We are pioneers who embrace change, take ownership of our actions and work to create the world we want.
With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

Your Opportunity

Location: San Pietro Mosezzo (Novara)

As Customer Service Specialist you will be part of our team to be the point of contact in a B2B environment. You have a caring attitude, understand customer centricity and the ability to translate customers needs into effective solutions. You are either an accomplished professional or at the start of your career, either way you are a good team player willing to growth in a dynamic environment.

How will You contribute

First point of contact for Italian and European customers;
Accurate management of customer orders up to fulfilment;
Supervise product shipment with reference to seasonal order;
Manage commercial correspondence with customers, interfacing and collaborating with Area Manager, Logistic and Accounting Offices;
Handling of claims and information requests coming from clients;
Reporting Activities;

Who you are

You are a professional with strong interpersonal skills, attention to details and technicalities.

You have:

At least 1 year of experience in a similar role
Fluency in English. Any additional language is an advantage
Computer (Office) skills with proficiency in Microsoft Excel
Excellent organizational and technical skills
Ability to interact with business functions and customers
Bachelor’s Degree (not mandatory)

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