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SAP Business Continuity Service Manager

Job Details

Locations	Switzerland/Ticino/Stabio
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Corporate and Staff Functions/Information Technology

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SAP Business Continuity Service Manager

CompanyID (accounts for anonymous companies) 693,176

ABOUT US

Founded in 1910 in Trivero, Italy, the Ermenegildo Zegna Group (NYSE:ZGN) is a global luxury company with a leading position in the high-end menswear business. Through its three complementary brands, the Group reaches a wide range of communities and market segments across the high-end fashion industry, from ZEGNA’s timeless luxury to the modern tailoring of Thom Browne, to seductive elegance with TOM FORD FASHION.
The Ermenegildo Zegna Group is internationally recognized for its unique Filiera, owned and controlled by the Group, which is made up of the finest Italian textile producers fully integrated with unique luxury manufacturing capabilities, ensuring superior excellence, quality, and innovation. The Group employs more than 7,100 people worldwide.

YOUR OPPORTUNITY

The SAP Business Continuity Service Manager plays a pivotal role within the IT Business Continuity team, ensuring the end‑to‑end stability, integration, and continuity of the SAP S/4HANA platform and the broader application landscape supporting the company’s core business processes.
The role requires constant engagement with vertical SAP teams responsible for first‑level Application Management Services (AMS), as well as close collaboration with the SAP CoE Manager to guarantee performance, reliability, and scalability across the SAP ecosystem.
The position also oversees external AMS third‑party suppliers and service partners, ensuring alignment with internal standards, operating guidelines, and contractual commitments.

In addition, the SAP Business Continuity Service Manager leads an internal Governance team that oversees key operational pillars, including the ServiceNow ticketing platform, account management services, testing automation tools, application transport management, and all end‑user communications related to planned and unplanned maintenance activities.

As part of the Business Continuity team, the SAP Service Manager will actively contribute to the SAP RISE migration roadmap, coordinate cross‑functional workstreams, supervise Integration and User Acceptance Testing and ensure seamless alignment between internal stakeholders and external implementation partners.

The role will be based in Stabio (Switzerland).

HOW YOU BRING IT TO LIFE

Provide leadership and oversight for SAP S/4HANA service delivery teams across application modules, interfaces, and hybrid/cloud environments.
Lead the Governance team (covering ServiceNow, Testing Automation, Account and Release Management).
Coordinate with third‑party suppliers and service partners to maintain process consistency, efficiency, and quality ensuring availability and continuity in line with corporate SLAs.
Ensure effective execution and continuous enhancement of Business Continuity processes (Support Request, Incident, Problem, and Change Management), compliant with SOX standards.
Manage external vendors and service providers contracts, overseeing KPI performance and contractual compliance through structured review sessions.
Support strategic project initiatives by delivering Business Continuity Make‑mode services to other IT teams, ensuring alignment with IT Stream Leaders and the Demand function, and guaranteeing the quality and risk governance of all deliverables.

WHO YOU ARE

Technical & Professional Skills

Strong expertise in SAP S/4HANA, with solid understanding of key functional modules and SAP technical architecture
Proven experience managing complex SAP environments, ideally in hybrid and/or cloud-based contexts, with a strong orientation toward service quality
Exposure to SAP RISE and/or large SAP transformation or migration programs with a strong innovation mindset
Solid knowledge of SAP integrations with external systems (APIs, middleware, EDI, cloud services)
Deep familiarity with ITIL practices and enterprise service management frameworks and IT process oversight
Experience with ServiceNow ticketing platforms is considered a plus
Background in Fashion & Luxury industry is a plus

Experience

3–5 years of experience in similar roles within structured corporate IT organizations and/or consulting companies

Soft Skills

Strong leadership and stakeholder management capabilities
Structured, governance-oriented mindset with high attention to service quality
Ability to operate effectively in complex, cross-functional environments
Proactive, reliable, and comfortable managing multiple priorities

Education

Degree in Computer Science, Engineering, Management Engineering, or other STEM disciplines (equivalent SAP-related experience may be considered)

Languages

Good knowledge of English, written and spoken

Mobility

Willingness to travel occasionally for business needs

Job Details

Locations	Switzerland/Ticino/Stabio
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Corporate and Staff Functions/Information Technology

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Sustainability

Sustainability

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Other

Other

Other

Merchandising & Planning

Merchandising & Planning

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

Internship

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate and Staff Functions

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

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Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

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