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Regional Manager, Nordstrom

Job Details

Locations
United States/NY/New York
Brand
Zegna
Contract type
Permanent Job
Team
Sales Channels & Retail Excellence/Retail

Regional Manager, Nordstrom
CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.


YOUR OPPORTUNITY
As the Regional Manager-Zegna Nordstrom you will be the market expert and Brand Ambassador responsible for executing the business strategy, promoting our casual luxury brand, and achieving business objectives for your assigned location.

This role is based in New York City. 

You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring a personalized service levels and building authentic and lasting relationships.
You will be a dynamic and inspiring leader/coach building and fostering an energized and customer-centric store environment.

HOW YOU WILL CONTRIBUTE

Business Development and Sales Management
  • Achieve the sales targets in all doors within the assigned district.
  • Identify and maximize the business potential of each store and define action plans to ensure target achievements, engage Store and Floor Managers on required contribution to targets.
  • Translate store KPI’s into action plans for the team.  Provide clear, challenging goals and hold the team accountable.
  • Standardize best practices for selling and customer service; hold the team accountable for consistent execution.
  • Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance.
  • Drive MTM business by identifying opportunities through DSA’s and personal shoppers; partner with MTM team to provide support as needed.
  • Interpret competitors' activity, market environment, and competitive marketing practices to propose new ideas for business development, i.e., incentives, competitive best practices, personal shopper engagement.
  • Stay apprised of Nordstrom programs/activities and align as appropriate (i.e. VIE clients, wedding registry, loyalty programs, etc).
  • Provide input on annual/seasonal sales targets by door.

Customer Understanding & Engagement
  • Develop a deep personal connection with the store’s top clients; develop customized strategies for growing the top spending customer segment (>$50K per year)
  • Partner with sales associates to leverage client insights to delight them and foster brand loyalty.
  • Develop "story telling" capabilities within the team to ensure the highest level of customer connection. Act as chief energy officer for the Nordstrom team to insure that Zegna is top of mind.  Instill passion for the brand.
  • Partner with local Merchandising team providing effective feedback on products and collections.
  • Monitor new product receipts and transfers; ensure product reaches the selling floor on a timely basis.
  • Insure timely execution of product consolidations.
  • Provide context to weekly selling reports including performance vs. competitors.

WHO YOU ARE:
  • 3-4 years of experience within leadership roles within the retail, hospitality, and/or client service background.
  • Passionate and open-minded.
  • Experience with selling, product knowledge, inventory control, loss prevention, employment cycle, policy, and compliance.
  • Travel required.
  • Generates customer delight.
  • Proficient with digital technology.
  • Familiar with Apple products is a plus.
  • Excellent written and verbal communication skills.
  • The hiring range for this position ranges from $110,000-$120,000 annually with bonus potential. The rate of pay offered will be dependent upon candidates' relevant skills and experience.
Sustainability
Sustainability

Sustainability



At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning
Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning


At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury. 
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence
Sales Channels & Retail Excellence

Sales Channels & Retail Excellence


Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain
Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain


At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning
Merchandising & Planning

Merchandising & Planning


In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media
Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media


At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship
Internship

Internship


At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions
Corporate and Staff Functions

Corporate and Staff Functions


Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders.  Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.