MENU

EN

IT
ZH
JA

Back

Group

Overview
Our Governance

Brands

Zegna
Thom Browne
Tom ford fashion
Our Filiera

Commitments
Sustainability Documents
Oasi Zegna

CAREERS

People
ZEGNA
Thom Browne
Our Filiera
Investors
Media

Close

JOBS

Working at Zegna
Career Areas
Locations
FAQ
JOBS

Customer Advisor

Job Details

Locations	United States/MA/Boston
Brand	Zegna
Contract type	Permanent Job
Team	Sales Channels & Retail Excellence/Sales

Share with LinkedIn

Customer Advisor

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a Customer Advisor for Zegna, you will aid in transforming a customer’s store visit into a memorable luxury shopping experience. As Brand Ambassadors, you help engage the Customers in the discovery of our heritage through stories and creating an atmosphere of passion and enthusiasm for the Zegna collections. The Customer Advisors builds a relationship with each customer that lasts over time and begins with the quality of their welcome, the gestures, and rituals of the selling ceremony and the provision of the highest level of service. Reporting directly to the Store Manager, you will maximize sales through retail operational excellence and support to the overall store visual and image.

Customer Advisors are the trusted advisors of fashion and style, offering to the customer the highest level of sophistication and service. The role of the Customer Advisor at Ermenegildo Zegna stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE

Provide memorable luxury in-store customer service experience by following the Zegna Selling Flow and acting in accordance with the Zegna Mindset.
Demonstrate an entrepreneurial mindset in developing the business.
Consistently and effectively networks to attract new customers and develop a customer database.
Consults with customers to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
Anticipate customers expressed and unexpressed needs and wants and responds appropriately to exceed customer expectations.
Create opportunities for customers to experience multiple Zegna brands, products and “total looks” through demonstrating relevant yet personalized mix and match options.
Promote Zegna Made-to-Measure service as part of the selling repertoire where appropriate to meet the customer’s current and/or future needs.
Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
Leverage “Zegna Stories” to support and enhance the selling ceremony -
Collates useful and accurate customer data and information in accordance with Zegna CRM procedures and guidelines.
Cultivates future customer connections with Zegna (e.g. CRM after-sales activities including Thank You notes and Follow-up phone calls).
Utilize CRM software as the primary tool for after-sales communication.
Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
Drive and perform onsite audits of store physical inventories.
Develop progressively in-depth knowledge of Zegna products, craftsmanship, fabrics, made-to-measure and style evolution whilst translating such knowledge into customer benefits.
Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
When required to support the orientation of new staff through acting as a learning coach or “buddy” if assigned by the Store Manager.
Measure own performance using Zegna customer service and sales KPIs such as cross-selling ratio, conversion rate, average sales bill.
Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

Is passionate and open-minded.
Ability to self-learn and self-develop.
Generates customer delight.
Proficient with digital technology
Familiar with Apple products is a plus.
Excellent written and verbal communication skills
Compensation for this role includes a base hourly rate, set collaboratively by the candidate and team, along with commission. Estimated total earnings range annually based on individual performance, with actual earnings dependent on hourly rate and sales commissions.

Sustainability

Sustainability

Sustainability

At the forefront of ZEGNA's commitment to sustainability, our team ensures the implementation of a robust long-term strategy. We drive the identification of new sustainability risks, opportunities, and innovative pathways, aligning with our environmental responsibilities. Join ZEGNA and contribute to building a responsible tomorrow, dedicated to caring for people and our environment, fostering collaboration, and pursuing what has been one of ZEGNA’s pillars since its founding in 1910.

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

Style & Creative Design, Visual Merchandising and Store Planning

At the heart of ZEGNA, Style & Creative Design, Visual Merchandising, and Store Planning bring the brand's identity to life. These teams work together to define, design, and implement the brand storytelling, setting industry trends. Leading creative vision, crafting cohesive visual stories, and designing inspiring store experiences, they capture the essence of luxury.
Shape the future of luxury with us, drawing from our proud legacy while driving innovation and excellence.

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence

Sales Channels & Retail Excellence at ZEGNA form the cornerstone of our customer-centric strategy, integrating retail, sales channels, and hospitality to ensure exceptional, personalized customer experiences. Our clienteling approach, based on shared values and supported by continuous learning for our global sales team, is key to this mission.
Join us to define and implement retail processes and customer engagement across various channels, conveying the essence of Oasi Zegna.

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

Product Development, Manufacturing, End-to end Supply Chain

At ZEGNA, Product Development, Manufacturing, and End-to-End Supply Chain form the backbone of our value chain. Guided by Style & Creative Design's vision, Product Development brings each collection to life from concept to reality. Manufacturing oversees sourcing, engineering, planning, production, and quality assurance, embodying our commitment to excellence. Logistics ensures seamless product handling and transportation, while Customer Service delivers with precision, driven by customer insights. Join us in crafting excellence and making a meaningful impact on our legacy of quality and craftsmanship.

Merchandising & Planning

Merchandising & Planning

Merchandising & Planning

In the vibrant world of ZEGNA, Merchandising & Planning drive the design and implementation of merchandising strategies. Guided by Style & Creative Design's vision, this area ensures consistency between the company's image and market needs, seizes opportunities, and optimizes sales. Be part of this team, connecting every step of the way from the brand's storytelling origins to our customers, immersed in an ever-evolving journey of innovative discovery and excellence.

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

Marketing, Brand Communication & Digital Media

At the heart of ZEGNA's storytelling, we forge a pathway into the digital era through strategic innovation and consumer focus. Our teams lead initiatives to amplify brand value across all channels: from pioneering digital and omnichannel strategies to fostering impactful partnerships and curating compelling events, we shape the evolution of our brand's narrative. Join us in conveying our authenticity through compelling storytelling and transformative digital experiences.

Internship

Internship

Internship

At ZEGNA, you'll craft beauty, develop your strengths, and shape our future. Our integrated value chain offers a comprehensive view of the luxury industry through a lens of excellence, illustrating the interconnected journey from raw materials to finished products and to the customer. In this dynamic and fast-paced environment, you'll learn and grow on the job, collaborate with colleagues worldwide, and participate in enriching trainings to refine your skills and maximize your potential.
If you're eager to launch your career, send your application to us.

Corporate and Staff Functions

Corporate and Staff Functions

Corporate and Staff Functions

Corporate & Staff functions encompass a diverse array of roles that directly advance the business and support its growth. Our aim is to achieve excellence across all fields, delivering optimal service and experiences to both internal and external stakeholders. Every Corporate & Staff function at ZEGNA, from Finance & Control, Internal Audit, Legal, Compliance & Risk, Human Resources, General Services, Health, Safety & Environment, Procurement, and IT, embodies a progressive mindset and a personalized approach that reflects ZEGNA's authenticity.

Related Positions

Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.

VIEW OPEN POSITIONS

Raw Materials Logicists Specialist

Product Development, Manufacturing, End-to end Supply Chain/Logistics

,

Group Corporate Affairs Specialist

Corporate and Staff Functions/Legal, Compliance & Risk

,

Senior Legal Specialist

Corporate and Staff Functions/Legal, Compliance & Risk

,

Corporate and Staff Functions/Finance & Control

,

Accounts Receivable Analyst

Corporate and Staff Functions/Finance & Control

,

Senior Accounting Manager

Corporate and Staff Functions/Finance & Control

,

Customer Advisor

Sales Channels & Retail Excellence/Retail

,

Senior Store Customer Advisor (Dubai Mall)

Sales Channels & Retail Excellence/Sales

,

Store Customer Advisor - Zurich Globus (Fixed term)

Sales Channels & Retail Excellence/Retail

,

Knitwear Finished Goods Quality Manager

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

IT Oracle EPM Senior Business Analyst

Corporate and Staff Functions/Information Technology

,

Customer Advisor

Sales Channels & Retail Excellence/Sales

,

Marketing & Events Manager

Marketing, Brand Communication & Digital Media/Marketing & Digital

,

Operations Supervisor

Sales Channels & Retail Excellence/Retail

,

Associate Merchandiser

Merchandising & Planning/Merchandising & Planning

,

Designer Outdoor

Style & Creative Design, Visual Merchandising and Store Planning/Style & Creative Design

,

Store Customer Advisor - Vienna (Fixed term)

Sales Channels & Retail Excellence/Retail

,

Collection & Retail Merchandising Manager Accessories

Merchandising & Planning/Merchandising & Planning

,

Europe Retail Field Trainer

Sales Channels & Retail Excellence/Retail Excellence

,

Consumer Value Creation Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Consumer Care Specialist

Sales Channels & Retail Excellence/Retail Excellence

,

Customer Advisor

Sales Channels & Retail Excellence/Retail

,

Sales Assistant

Sales Channels & Retail Excellence/Retail

,

Control Specialist

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Senior IT SOD Expert

Corporate and Staff Functions/Finance & Control

,

Senior SOD Expert

Corporate and Staff Functions/Finance & Control

,

Customer Advisor

Sales Channels & Retail Excellence/Sales

,

Store Project Manager US Intern

Internship/Internship

,

IT Network Engineer

Corporate and Staff Functions/Information Technology

,

Accounts Payable Associate

Corporate and Staff Functions/Finance & Control

,

Regional Manager, Nordstrom

Sales Channels & Retail Excellence/Retail

,

Retail Allocator

Sales Channels & Retail Excellence/Retail Excellence

,

Store Customer Advisor - Prague

Sales Channels & Retail Excellence/Retail

,

Junior Analyst Investor Relations Intern

Corporate and Staff Functions/Finance & Control

,

Store Customer Advisor - Bicester

Sales Channels & Retail Excellence/Retail

,

Store Customer Advisor - Masaryk

Sales Channels & Retail Excellence/Retail

Ciudad de Mexico

,

Customer Advisor

Sales Channels & Retail Excellence/Retail

,

Treasury Specialist

Corporate and Staff Functions/Finance & Control

,

Customer Advisor

Sales Channels & Retail Excellence/Retail

,

Customer Advisor

Sales Channels & Retail Excellence/Sales

,

Customer Service Specialist

Product Development, Manufacturing, End-to end Supply Chain/Customer Service

San Pietro Mosezzo

,

IT Business Analyst

Corporate and Staff Functions/Information Technology

,

Global Personalization Ambassador

Sales Channels & Retail Excellence/Retail Excellence

,

SOX Finance Compliance Specialist

Corporate and Staff Functions/Finance & Control

,

Store Customer Advisor - Panamá

Sales Channels & Retail Excellence/Sales

,

Digital Business & Merchandising Specialist

Merchandising & Planning/Merchandising & Planning

,

Store Manager - Venice

Sales Channels & Retail Excellence/Sales

,

Regional Training Manager, West Coast

Corporate and Staff Functions/Human Resources

,

Sistemista AS400

Corporate and Staff Functions/Information Technology

,

ANALISTA PROGRAMMATORE AS400

Corporate and Staff Functions/Information Technology

,

Junior Licensing & Partnerships Specialist

Marketing, Brand Communication & Digital Media/Marketing & Digital

,

Executive Assistant

Corporate and Staff Functions/General Services

,

Collection Coordinator Intern Shoes & LA

Internship/Internship

,

Global Retail Training Development Manager

Sales Channels & Retail Excellence/Retail Excellence

,

Regional MTM Manager

Sales Channels & Retail Excellence/Sales

,

Store Customer Advisor - Department Store CDD

Sales Channels & Retail Excellence/Retail

,

In Store Personalization Specialist - Montenapoleone

Sales Channels & Retail Excellence/Sales

,

INVENTORY CONTROL INTERN- San Pietro Mosezzo

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

San Pietro Mosezzo

,

Business Continuity Service Manager

Corporate and Staff Functions/Information Technology

,

Store Customer Advisor - Sanremo

Sales Channels & Retail Excellence/Sales

,

Assistant General Manager

Sales Channels & Retail Excellence/Retail

,

Store Customer Advisor

Sales Channels & Retail Excellence/Sales

,

Manutentore Junior

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Customer Advisor

Sales Channels & Retail Excellence/Retail

,

HSE Intership _ Parma

Internship/Internship

,

HR Controlling Intern

Corporate and Staff Functions/Human Resources

,

Store Customer Advisor - Outlet La Vallée (CDD)

Sales Channels & Retail Excellence/Retail

,

Assistant Made to Measure Manager

Sales Channels & Retail Excellence/Sales

,

Receptionist (L.68/99 Category)–Part time 25 h/week

Corporate and Staff Functions/General Services

,

Addetto Controllo Qualità Pellame

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Engineering Specialist

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Addett* al rammendo

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Engineering cost specialist

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Addett* al cucito a macchina o a mano

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

,

Bespoke Pattern Maker

Product Development, Manufacturing, End-to end Supply Chain/Manufacturing

email

email

email

language English

sitemap

Corporate Governance
Sustainability
Brands
Careers
Investors
Latest News

Brands

Zegna
Thom Browne
Luxury Textile Laboratory Platform

GROUP SITES

Zegna
Thom Browne

legal

Code of Ethics
Privacy&Policy
Cookie Policy
Terms & Conditions

Ermenegildo Zegna N.V., Amsterdam, P.IVA 00154990022 PEC. zegna.holditalia.spa@legalmail.it

Cookie policy

x

We use technical cookies, that are always enabled and necessary for the website to work correctly, and analytic and profiling cookies, including third party ones, to allow us to measure the usage and performance of the web site and send advertising, including targeted advertising. To accept all cookies, click «Accept». To manage or disable cookies click on «Manage». To refuse all cookies and close the banner click on «x»; in this case you can continue to navigate the site and only technical cookies will be used. If you would like to learn more, please read our Cookie Policy

Manage

Accept