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MTM Manager

Job Details

Locations	United States/NY/New York
Brand	Zegna
Contract type	Permanent Job
JOB FUNCTION	Sales Channels & Retail Excellence/Retail

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MTM Manager

CompanyID (accounts for anonymous companies) 693,176

ABOUT ZEGNA
Following the path traced by the founder Ermenegildo over 110 years ago, ZEGNA is now internationally recognized as a leading global luxury menswear brand. Established as a fabric maker in the mountains of Piedmont, ZEGNA is part of the Ermenegildo Zegna Group, which counts more than 6,000 employees. Managed by Gildo Zegna as Chairman and CEO, Ermenegildo Zegna Group designs, creates, and distributes luxury ready-to-wear and accessories under both the ZEGNA and Thom Browne brands to over 500 stores. The Group also operates TOM FORD FASHION through a long-term license agreement with The Estée Lauder Companies Inc. to over 100 stores. As of 30th September 2023, ZEGNA has 403 stores of which 242 are directly operated. The brand remains committed to leveraging its rich heritage to build a better present and future.

YOUR OPPORTUNITY
As a MTM Manager for Zegna, you will play a key role within the Made to Measure team. In collaboration with the team, you will promote and advocate the continued development of Made to Measure services to Zegna customers through a world class personalized experience.
The core responsibilities of this position include, but are not limited to, the following:

HOW YOU WILL CONTRIBUTE:

Business Development

Account analysis, monthly reporting, forecasting, and budgeting.
Responsible for the continued development of the MTM business.
Maximize multiple store sales and revenue utilizing all available data, knowledge of the business and marketplace to consistently seek new opportunities to improve core business.
Propose store events to generate business; actively participating in the community to drive external sales generation.
Active benchmarking of competitor business and brand activities.
Set monthly, weekly, and daily sales goals delivered with sound action plans to meet and exceed annual MTM plan.
Support the organization of and lead MTM/VIP events and Trunk Shows.
Understand pricing structure of competing businesses and make pricing recommendations to relevant functions accordingly.
MTM seasonal preparation activities; spearhead the preparation and shipment of our seasonal albums/bunches; support in the preparation of the price lists and the preparation of the Seasonal Selling Instructions.

Customer Relationships and Customer Service

Ensure the highest levels of MTM services are provided and that the customer receives the 'perfect' fit; ability to take all measurements during selling ceremony.
Support at-home appointments with Top Client population.
Reinforce standards on MTM services to minimize rejection rates.
Support MTM/VIP and marketing events.
Provide services for MTM customers upon request.
Obtain feedback on products and services from customers and communicate to Director.

Product

Thorough knowledge of products as to inspire customers' trust especially with regards to providing styling advice.
Recommend solutions and expedite process to meet customer's needs.
Work with MTM Administrators to manage any delivery or customs issues for product imports.
MTM reporting: using Interactive Report, produce weekly and monthly sell-out analysis.

People

Support the onboarding of new hires by facilitating MTM training during their initial onboarding.
Organize and deliver MTM training (inclusive of product measurement training & order processing) in stores to ensure existing teams are kept up to date with best practices and knowledge.
Develop store communication content and ensure best practices and information are consistently shared.
Ensure that all staff can communicate effectively and confidently to customers on MTM services.
Communicate with store manager or DSA to procure feedback and problem solve.
Must exhibit excellent team leadership, customer service, communication, interpersonal and computer skills. Bachelor’s degree or equivalent required.

WHO YOU ARE:

Relevant experience of 3-5 years in providing MTM related service
Bachelor’s degree in business ore related field required.
Key role in organizing and managing MTM related events successfully.
Proven record in consistently providing and ensuring customer service that communicates luxury.
Demonstrated intimate knowledge and understanding of products and Zegna collection.
Team leadership experience includes coaching operational, technical as well as customer care skills.
Experience with driving performance and achieving results through cross function collaboration.
This role will be bonus eligible with annual earnings ranging from $90,000 and up.

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